Account Manager - Customer Service - Immediate Start

Location: Burgess Hill Salary: £15 p/h Contract Type: 6‑month initial contract

Our client is looking for a proactive, relationship‑driven Account Manager (Customer Service) to join their fast‑paced and friendly team. This role is ideal for someone who excels in client communication, enjoys managing accounts end‑to‑end, and ideally has experience working with SAP or similar systems.

As an Account Manager, you'll be responsible for nurturing customer relationships, managing orders and service requests, and ensuring every client receives a smooth and professional experience. You'll work closely with internal teams to resolve issues, coordinate deliveries, and maintain accurate account information, playing a key role in supporting operational excellence.

Key Responsibilities

Act as a primary point of contact for assigned customer accounts, delivering high‑quality service and support. Manage and process customer orders, quotations, returns, and queries using SAP (training provided if needed). Build strong customer relationships through proactive communication and follow‑ups. Collaborate with logistics, procurement, engineering, and sales teams to ensure accurate and timely order fulfilment. Maintain up‑to‑date customer information, pricing, and documentation within internal systems. Investigate and reso...