Location : Warsaw (hybrid/ minimum twice a week in the office)

About the business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/ .

About our Team:

Are you looking to join an industry-leading sales organisation? Our sales team based in Warsaw is dedicated to partnering with organisations to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a global FTSE 100 company and well renowned in the market.

About the role:

As an Account Executive at LexisNexis Risk Solutions, you'll play a crucial role in our client retention and growth strategy. Managing your own portfolio of accounts, you will build strong client relationships, take full ownership of the renewal cycle, and identify upsell opportunities. You'll act as a trusted advisor, confidently engaging with clients at all levels while coordinating with internal teams to ensure a seamless customer experience. If you're detail-oriented, proactive, and customer-focused, this is a fantastic opportunity to make an impact.

Responsibilities:

Client Relationship Management & Renewals

• Act as the main point of contact for a portfolio of clients
• Build strong, long-term client relationships and ensure high satisfaction
• Manage the full contract renewal process with accuracy and timeliness
• Monitor client activity to identify potential risks and take proactive action
• Collaborate with internal teams to resolve issues and deliver a seamless experience
• Maintain accurate forecasts and contribute to overall sales performance

Upselling & Cross-Selling

• Identify opportunities to grow accounts through upsell and cross-sell strategies
• Keep CRM systems up to date with qualified opportunities and account insights
• Support sales and marketing campaigns by promoting relevant solutions to clients

Customer Onboarding

• Guide new clients through a smooth onboarding process
• Conduct welcome calls and deliver tailored product training
• Coordinate internal support to respond quickly to client queries during onboarding

Requirements / Qualifications:

• Fluent in English and Russian and/or French
• Detail-oriented and highly organised, with the ability to juggle multiple priorities
• Strong relationship-building and communication skills, especially over the phone
• Proven experience in meeting or exceeding sales/renewal targets
• Proactive and adaptable, comfortable working both independently and in teams
• Experience with Salesforce or similar CRMs
• Background in account management or client-facing roles with senior stakeholders
• Familiarity with eLearning platforms such as Brainshark or Highspot

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.