With over 40 years experience, Argent FM is a facilities and property maintenance company providing a whole spectrum of services including electrical works, HVAC, Commercial Gas, plumbing, carpentry, water hygiene, painting and decorating,plastering, and many, many more.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Responsible for a pool of Commercial clients, Account Executives serve as support to the Account Management Team with regards to client inquiries. The Account Executive team will be collectively responsible for a group of specific clients, and as part of that team, you will work collaboratively with colleagues to ensure all aligned clients are attended to accordingly. Supporting on both new and existing client accounts, you will manage all processes for relevant client works including correctly logging jobs, liaising with Engineers and keeping clients up-to-date of all progress. By providing an efficient and timely service including regular, effective and professional communications you will help retain our long-standing client relationships by supporting the Account Management team in improving client satisfaction, which in turn will organically result in increasing revenue. Interacting with clients regularly to provide updates on progress of works, you will help retain clients using your excellent client service and relationship management skills and, over time, your comprehensive knowledge of the companys services and processes. Main duties and responsibilities include: As part of a team of other Account Executives, you will work collaboratively, checking in with colleagues to ensure ALL associated client queries are addressed promptly and effectively; Regularly communicating via both telephone and email with a specific pool of clients clearly and addressing their concerns and resolving any conflicts that arise escalating to the Account Management team and or SMT/SLT as appropriate; Ensure any incoming calls are answered in a timely manner and assistance is given to the best of your ability; Attend on-line meetings with clients as and when needed, with the Support of an Account Manager if necessary; Using in-house system to raise jobs, ensuring all relevant detail is recorded and all information is updated in real time; Communicate to colleagues and clients alike, in a clear, confident and - above all - professional manner; Working closely with Field Engineers to ensure they are fully appraised of client needs/expectations; Review completed job cards, ensuring all information is present and correct, collate info from engineers and tidying up as necessary before sending across to clients; Following up with clients to ensure they are satisfied with the companys services; When necessary, using system templates to compile quotes for further works, sending to clients and chasing as needed; Communicating efficiently and professionally with clients to understand their needs and recommending the most suitable services to improve satisfaction; As part of the Account Executive Team, plan and manage basic annual Preventative Maintenance schedules for a specific group of clients, proactively keeping clients fully informed; Raising wider clients business concerns and needs to the relevant Account Manager, or if necessary, the SMT/SLT; Clearly demonstrating the companys Values of Hard Work, Accountability, Quality, Sustainability, Teamwork and Trust in all daily interactions; Contributing information to sales strategies by flagging client reactions and highlighting any reported gaps in Argent FMs offering to the Account Management team. To be successful, you must possess: Excellent verbal and written communication skills; Proven client service and interpersonal skills; Excellent attention to detail; Outstanding administration capabilities; Ease with collaborative/team-work The ability to work autonomously as needed; Proactivity and a solutions-focussed approach to problem-solving; A strong commercial focus and understanding; Good IT and software skills; Strong time management and personal organisational skills; FM or Block Management experience is desirable, but not essential as on-the-job sector training is given. xehkeey Role KPIs: Retention of clients with no client-service related losses; All PPM scheduled and fully up-to-date in the system at all times; No more than 5 quotes outstanding for relevant client pool by the end of each working week; All completed jobs made ready to invoice within 5 working days of completion; Positive feedback on any client reviews conducted by the Client Services Director; All works scheduled with no jobs flagged as To Schedule by the end of each working week; All jobs on BigChange updated with all relevant notes and attachments in real- time.