OverviewLocation : Chiswick W4, London (Hybrid, minimum 3 days in the office)Type: Full-timeAbout 16K Agency:16K Agency is a leading creative & social media agency based in London, specialising in Formula 1 and global sport. We collaborate with global brands, including sponsors, teams, and rights holders, to produce compelling content in various forms across mixed digital platforms. Our team thrives in fast-paced environments and constantly pushes the boundaries of what’s possible. This role offers a compelling opportunity for the right candidate to shape their position to fit their strengths, impact positive change and grow with the company.RoleAccount DirectorThe Account Director will lead and elevate client relationships across 16K Agency. This is a senior role reporting directly to the CEO and working with other senior team members. You will lead and grow the Client Accounts team and oversee a mixed portfolio of retainers and project-based work across global brands, rights holders and event partners within sport. The focus is simple:Unlock growthProtect and increase marginsStabilise delivery & ensure qualityElevate client successLead and grow your teamYou will manage the Client Account function, oversee all retainer and project client relationships, own scope control, pricing alignment, commercial negotiations, overall client satisfaction and team leadership and growth.What You’ll Be Responsible ForCommercial LeadershipLead, nurture and grow the Client Accounts teamReview client scopes and agency delivery to ensure alignmentSupport pricing and fee negotiationsManage renewals and extensionsIdentify organic growth opportunities within existing accountsIdentify and pursue new opportunities in the marketMonitor and advise on account profitability across production and retainersUnderstand event cost structures and manage budget deliveryClient SuccessAct as a senior point of contact for clientsElevate onboarding standards and client communicationMaintain strong relationships with global brands operating in high-pressure environmentsPush back confidently and strategically advise where requiredOperational OversightEnsure contracts move quickly and efficientlyRemove friction in onboarding and project kick-offWork closely with production and creative to ensure scopes are commercially viableImprove processes that currently slow down deliveryLeadershipManage, mentor & grow the Client Accounts teamRaise standards across client servicingChallenge thinking internally when neededBring calm, assertive energy to high-pressure momentsWhat We’re Looking For5–8+ years in agency account leadershipExperience managing client accounts of £100k +Background in sport, sponsorship rights or creative agency environmentsComfortable handling multiple accounts at onceStrong commercial instinctsCalm under pressureConfident and credible in front of clientsSomeone who challenges constructively, not emotionallyThis Role Is Not For Someone WhoExpects 9–5pm working culture in a global sports environmentIs not comfortable facing complex or challenging communicationsCan’t align with the agency’s commercial goalsNeeds heavy direction to take ownershipWhy Join 16K?Work at the heart of Formula 1 and global sportInfluence strategy and commercial directionDirect access to leadershipOpportunity to lead and grow a team in a fast-growing creative agency with global ambitionHigh-performance creative environmentWhat Success Looks Like After 6 MonthsContract process moves fasterScopes are tighterMargin visibility improvesClients see improved communication and successBottlenecks reduceAccount function feels more streamlinedGrowth conversations are happening proactivelyHow To ApplyIf this sounds like you, we’d love to hear from you. Please send your CV along with a short cover note outlining:Why this role interests youYour relevant experience within sport, events or agency environmentsYour availability and preferred contract structure (day rate or pro-rata)Applications should be sent to: work@16kagency.com - subject: FT Account DirectorIf you have any questions before applying, feel free to reach out to us directly.We’re looking to move quickly and appoint the right candidate as soon as possible. #J-18808-Ljbffr