Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We're looking for an experienced Account Director - Team Lead to join our Client Services team. This role combines strategic client leadership with people management. You will oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, serving as a senior escalation point and trusted advisor both internally and externally. You will play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you’ll be responsible for the performance, growth, and long‑term success of your client portfolio and team, combining strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high‑performing agency environment. Key Responsibilities Portfolio Leadership & Client Management

Own and nurture a portfolio of key client accounts, acting as a trusted senior advisor Build strong, long‑term client relationships through clear communication and strategic guidance Regularly revisit client goals and objectives, ensuring strategies remain aligned and effective

Team Leadership & Coaching

Lead, coach, and mentor a small team of Account Managers Provide regular feedback, hands‑on support, and performance and goal guidance Foster a supportive, accountable, and commercially minded team culture

Senior Escalation & Problem Solving

Act as the senior escalation point for complex client issues and sensitive conversations Step in confidently to resolve challenges and remove blockers for your team Anticipate potential issues and proactively address them before they escalated

Commercial Growth & Sales Enablement

Identify and close straightforward growth and upsell opportunities within your portfolio and team remit Develop and execute account growth plans to expand client engagement across services Maintain a strong focus on commercial outcomes and results

Digital & Data Expertise

Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and Content Review performance data, identify trends, and provide clear, actionable recommendations Ensure quality control across deliverables and strategic outputs

Operational Excellence

Maintain full visibility of client communications and deliverables Ensure meetings are followed up with clear notes, actions, and measurable outcomes Oversee invoicing accuracy and ensure client records are kept up to date

Stakeholder Engagement

Build strong relationships with stakeholders at all levels Lead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction

Personal Development

Proactively identify your own development needs Work collaboratively to set goals and take clear steps toward progression

Experience & Expertise

Proven experience in senior account management within a digital or eCommerce environment Demonstrated success in managing key client relationships and driving account growth Experience leading, mentoring, or coaching team members Strong knowledge across core digital marketing channels Confidence handling complex client situations and difficult conversations

Skills & Attributes

Excellent written and verbal communication skills Strong presentation and beurt management capability Highly organised, with the ability to prioritise workloads effectively Commercially focused Starts and results‑oriented and proactive Supportive leadership style with a genuine interest in developing others Comfortable working cross‑functionally to achieve shared goals Resilient, adaptable,ķ solution‑focussed

Benefits

Competitive basic salary with great progression options Unlimited paid holidays Hybrid working Medicash Cash Plan – covering medical, massages, optical, dental, skin‑vision, and digital physiotherapy – with up to £995 per year back‑paid Employee Assistance Programme – providing mental health, financial guidance, and wellbeing resources Dog‑friendly workspaces in Stockton‑on‑Tees and Manchester High‑performance MacBook VS Perks – monthly treats from Amazon, PlayStation, ASOS, H‑M, Just Eat and more Free daily breakfast, fruit, hot and cold drinks and protein shakes Weekly free brunch and lunch Friday afternoon drinks to wind down for the weekend Pension scheme Cycle‑to‑work scheme EV car scheme Discounts across our brands Regular team social events Training and development Talent Hunter Referral Bounty – £750 to the person who refers a successful candidate

Our Values We champion our clients, we are one team, we create change, and we care about what matters – building the future of eCommerce and making the world a little brighter. Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective. We welcome applications from all sectors of the community. #J-18808-Ljbffr