Lead Client Relationships. Develop a high-performing team. Drive sustainable growth. Visualsoft is a leading digital agency delivering exceptional results across eCommerce and digital marketing. We’re now looking for an experienced Account Director – Team Lead to join our Client Services team. This is a hands on role for someone who thrives on balancing strategic client leadership with people management. You’ll oversee a portfolio of key client accounts while leading, mentoring, and supporting a small team of Account Managers, acting as a senior escalation point and trusted advisor both internally and externally. You’ll play a critical role in driving client growth, maintaining service excellence, and ensuring your team feels supported, empowered, and commercially focused. As an Account Director, you’ll be responsible for the performance, growth, and long term success of your client portfolio and team. You’ll combine strong commercial awareness with leadership capability, stepping in where needed to resolve complex challenges, guide strategic conversations, and unlock new opportunities for clients. Reporting into the Director of Client Services, this role offers a clear progression pathway for someone looking to further develop their leadership impact within a high performing agency environment. Key Responsibilities Portfolio Leadership & Client Management Own and nurture a portfolio of key client accounts, acting as a trusted senior advisorBuild strong, long term client relationships through clear communication and strategic guidanceRegularly revisit client goals and objectives, ensuring strategies remain aligned and effective Team Leadership & Coaching Lead, coach, and mentor a small team of Account ManagersProvide regular feedback, hands on support, and performance and goals guidanceFoster a supportive, accountable, and commercially minded team culture Senior Escalation & Problem Solving Act as the senior escalation point for complex client issues and sensitive conversationsStep in confidently to resolve challenges and remove blockers for your teamAnticipate potential issues and proactively address them before they escalat e Commercial Growth & Sales Enablement Identify and close straightforward growth and upsell opportunities within your portfolio and team remitDevelop and execute account growth plans to expand client engagement across servicesMaintain a strong focus on commercial outcomes and results Digital & Data Expertise Maintain a solid working knowledge across core digital marketing channels including SEO, PPC, Paid Social, Email, and ContentReview performance data, identify trends, and provide clear, actionable recommendationsEnsure quality control across deliverables and strategic outputs Operational Excellence Maintain full visibility of client communications and deliverablesEnsure meetings are followed up with clear notes, actions, and measurable outcomesOversee invoicing accuracy and ensure client records are kept up to date Stakeholder Engagement Build strong relationships with stakeholders at all levelsLead quarterly and strategic reviews with senior client stakeholders to ensure alignment and satisfaction Personal Development Proactively identify your own development needsWork collaboratively to set goals and take clear steps toward progression Requirements Experience & Expertise Proven experience in senior account management within a digital or eCommerce environmentDemonstrated success in managing key client relationships and driving account growthExperience leading, mentoring, or coaching team membersStrong knowledge across core digital marketing channelsConfidence handling complex client situations and difficult conversations Skills & Attributes Excellent written and verbal communication skillsStrong presentation and stakeholder management capabilityHighly organised, with the ability to prioritise workloads effectivelyCommercially focused, results-oriented, and proactiveSupportive leadership style with a genuine interest in developing othersComfortable working cross-functionally to achieve shared goalsResilient, adaptable, and solution-focused Benefits Competitive basic salary with great progression optionsUnlimited paid holidays - yes, that's not a typo!Hybrid workingMedicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy. Cash back up to £995 per year, completely paid for by us!Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resourcesGreat working environments; our Stockton on Tees and Manchester workspaces are also dog-friendlyA high-performance MacBookVS Perks, have a monthly treat on us; from Amazon vouchers, PlayStation credits, ASOS, H&M to Just Eat, there's something for everyone!Free daily breakfast, fruit, hot and cold drinks and protein shakesWeekly free brunch and lunchFriday afternoon drinks to wind down for the weekendPension scheme to help you save for the futureCycle to work schemeEV Car schemeDiscounts across our brandsRegular team social eventsTraining & development Our Values We champion our clients We believe in every retailer's potential to succeed online and celebrate each milestone of their journey with them. We are one team We believe in the power of collaboration - within our teams and with our clients. Together, there’s nothing we can’t achieve. We create change The future of eCommerce is always evolving. Where others see uncertainty, we see an opportunity to lead. We care about what matters We are committed to making the world a little brighter and doing what’s best for our people, our community, and our planet. #J-18808-Ljbffr