Account Director (Facilities Management)

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We are recruiting for an Account Director to lead the strategic management, growth, and profitability of a key client account portfolio in Central London. This role will act as the primary point of contact for senior stakeholders, building long-term partnerships, delivering a best-in-class service, and identifying opportunities to develop and expand the contract scope. Our client delivers Integrated Facilities Management (IFM) services across high-end workplace environments and prestigious landmark buildings, requiring a highly professional and service-led approach. Key Responsibilities
Develop and nurture strong, long‑lasting strategic relationships with key client stakeholders, including senior leadership teams, facilities teams, and end users. Implement comprehensive account plans that drive service optimisation, client satisfaction, and organic contract growth. Work collaboratively with the business development team to identify and secure commercial opportunities. Hold full P&L responsibility for a £10m portfolio, ensuring accounts meet or exceed revenue, margin, and profitability targets. Drive the development of value‑added services while maintaining a strong “service first” culture across the delivery team. Lead, inspire, and develop a high‑performing, multidisciplinary team, including Account Managers, Facilities Managers, and support staff. Provide technical oversight and support across the account, ensuring consistent service excellence and compliance.
We are looking for a highly client‑facing, collaborative, and service‑focused leader with experience managing complex facilities management contracts. Qualifications
Background in workplace, corporate services, or high‑end commercial office environments is highly desirable. Experience within hard FM‑focused contracts is important. A background in engineering or technical facilities management would be advantageous. Proven experience managing senior stakeholder relationships and large P&L portfolios.
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Location:
Greater London
Job Type:
FullTime

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