Title:
Account Delivery Manager

Job Purpose

This role will lead on day-to-day delivery of initiatives on the DWP account, including overseeing delivery teams, managing risk with the Risk & Assurance Manager and setting client expectation for the design, delivery and benefit realisation of continuous improvement and innovation initiatives. This role will support with client queries and problem management and will act as a key member of the account management team.

Responsibilities

• Drive cross functional collaborative ways of working on the account working with the Client & SC Manager
• Act as KBR lead across regular client working groups/forums
• Prepare business cases and progress updates to senior stakeholders and governance boards as required
• Responsible for understanding shared benefit and value generation of continuous improvement and innovation initiatives across all stakeholder groups
• Stay abreast of emerging trends, technologies, and best practices in innovation and commercial models
• Facilitate ideation workshops
• Foster a culture of continuous improvement and creative problem-solving across functional teams
• Develop client case studies for successful client initiatives to celebrate success for publication on KBR Foleon

Experience Requirements

Experience

• Excellent stakeholder engagement and influencing skills
• Experience in identifying Innovation & Gainshare Opportunities through data analysis and Insight
• Financial & analytical mindset with the ability to translate data into actionable insights
• Proven experience in innovation management, transformation, or commercial strategy
• Strong understanding of gainshare models and performance-based contracting
• Experience leading cross-functional teams and managing complex projects
• Familiarity with Lean, Agile, or Design Thinking methodologies.
• Demonstrable problem-solving skills ensuring business needs are met, balancing resource constraints with strategic outcomes

Technical Skills/Knowledge areas

1. Stakeholder Management

• Establish and maintain strong relationships with internal and external stakeholders
• Attend key meetings and represent stakeholder interests
• Ensure consistent messaging across all communication channels
• Support technical teams with stakeholder insights and meeting preparation

2. Project & Portfolio Management

• Tools: Smartsheet and Jira
• Skills: Risk management, resource allocation, milestone tracking
• Knowledge of PM methodologies like PRINCE2 and Agile

3. Change Management & Implementation

• Familiarity with ADKAR or Kotter's 8-Step Change Model
• Communication planning and training rollout

4. Collaboration & Innovation Platforms

• Experience with tools like Whiteboard, Miro, MURAL, or IdeaScale
• Knowledge of innovation management software (e.g., HYPE, Brightidea)

5. Data Analysis & Performance Measurement

• Proficiency in Excel or Power BI for data visualisation
• Understanding of KPIs, ROI, and cost-benefit analysis
• Familiarity with gainshare metrics and performance-based contracting

6. Digital & Emerging Technologies

• Awareness of AI, IoT, or automation trends relevant to the industry
• Ability to assess and pilot new technologies for operational improvement

Behaviours/Personal Qualities

We Value Our People

• Behave inclusivity
• Create trust
• Seek to understand others
• Be authentic

We Deliver

• Take action
• Commit to excellence
• Foster creativity
• Drive results
• Care about customers

We Are People of Integrity

• Speak up
• Be brave
• Own consequences
• Keep promises

We Empower

• Exercise good judgment
• Model resiliency
• Give and take coaching feedback
• Communicate context
• Share results

We Are a Team of Teams

• Collaboration
• Celebrate together
• Be curious
• Value expertise

Qualifications/Certifications Requirements

Educational

Essential

Equivalent demonstrable experience

Desirable

Degree in Business, Innovation, Engineering, Finance or a related field Demonstrable experience of delivering projects

Professional certifications (e.g., Lean Six Sigma, AgilePM, Innovation Management)

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