3rd Line ICT Support Engineer (Permanent)

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3rd Line IT Service Desk Engineer Full-Time, Permanent Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. As a member of our team, you ll have the opportunity to mentor and guide Junior Engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career. A competitive salary. Training opportunities set out with a clear training structure. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. A brilliant breakout room with free breakfast and a pool table. Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of our 3rd Line IT Service Desk Engineer: Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software. Training and Mentoring: Provide guidance and support to Junior Engineers and support staff. Microsoft Windows desktop and server configuration and support experience. Microsoft Exchange On Prem and Online configuration and support experience. Terminal server environment configuration and support experience (Citrix, AVD, RDS). Active Directory configuration and administration. Strong knowledge and understanding of Group Policy. Strong general networking skills (CLI, Subnetting, NAT). Router configuration and support experience (Cisco, HP, Draytek). Firewall configuration and support experience (Watchguard, SonicWALL). HP ProLiant and Dell PowerEdge Server Hardware support experience. Strong understanding of Office 365. Strong understanding of Microsoft Azure. Strong understanding of Microsoft Intune.
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Location:
Fareham
Job Type:
FullTime

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