Job Title: 2nd Line Support Team Coordinator Location: Near Richmond, London (On-site) Salary: £40,000 per annum

Overview

We’re hiring a 2nd Line Support Team Coordinator to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.

Key Responsibilities

* Provide 2nd line support across Microsoft, cloud, and network environments

* Support and maintain Microsoft 365, SharePoint, and endpoint management solutions

* Assist with cloud administration, updates, and system improvements

* Coordinate workloads across engineers and support day-to-day service delivery

* Build strong client relationships and deliver excellent customer service

Skills & Experience

* Experience in a 2nd line role within an MSP

* Strong knowledge of Microsoft 365, Windows environments, and basic networking

* Exposure to firewalls (FortiGate desirable) and MDM solutions

* O365 conditional access and SharePoint setup

* PowerBI knowledge advantageous

* Good communication and organisational skills