2nd Line Support Engineer

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My client has a small team, but have managed to deliver massive infrastructure projects to public and private sector clients through their state-of-the-art tier 3 data centre facilities. They are now looking to expand further and add a 2 nd line support engineer to the team.
We are looking for someone to join our support team to provide second line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking).
Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also be expected to take ownership of their on-going personal development which will lead to a fast-tracked career within the company.
Responsibilities
Co-ordination and Ownership of support tickets
Liaising with 3 rd party vendors and taking part in troubleshooting ...
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Location:
Hamilton
Salary:
£30,000
Job Type:
FullTime
Category:
Customer Service & Support

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