Venesky-Brown’s client, a public sector organisation in Dundee, is currently looking to recruit an IT Infrastructure Analyst until the end of May 2026 on a rate of £200/day (Inside IR35). This role will be hybrid working with 2 days per week onsite in Dundee. Responsibilities:

Provide operational support, maintenance and upgrades for the organisation’s server-based systems and associated infrastructure, with a specific focus on event monitoring, incident resolution, performance monitoring, log analysis, process/task automation and proactive maintenance (e.g., applying routine patches and security updates). Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying fixes and workarounds as required. Support problem management by using specialist knowledge to provide technical diagnostic information, help identify root cause and validate remediation and changes. Administer Microsoft 365 services (including Entra ID, Exchange Online and SharePoint), managing user and group access, supporting permissions where appropriate, and maintaining/administering PowerShell scripts. Monitor, test and maintain system backups and restores. Maintain the operational effectiveness of the IT infrastructure by identifying issues, highlighting risks, and proposing opportunities for improvement. Maintain positive working relationships with stakeholders, providing timely updates on current or impending issues and planned changes. Work closely with the Enterprise Applications and IT Service Delivery teams to support the smooth transition of new or changed services into the production environment. Adhere to operational standards and processes, create and maintain technical and operational documentation. Apply and maintain information security controls as required by policy and procedures, ensuring compliance with relevant legislative requirements (including licensing, data protection and copyright). Out-of-hours work may be required from time to time to support planned system maintenance. Carry out any other duties as prescribed by the Chief Digital Officer, temporarily or on a continuing basis, as may reasonably be required and commensurate with your grade. Duties and responsibilities may be subject to amendment over time as the role develops and/or priorities and requirements evolve.

Qualifications:

Educated to degree level in Computer Science (or a related discipline) and/or able to demonstrate equivalent relevant experience Demonstrable expertise in technologies relevant to the role (including Windows Server, VMware, Active Directory and Microsoft 365). Experience of event monitoring, performance monitoring, log analysis, process/task automation and proactive maintenance. Knowledge of systems management/monitoring tools. Experience of working with an ITIL-based service management system, resolving incidents and requests. Experience of adhering to operational standards, methodologies and good practice. Understanding of data security best practice and UK GDPR. Evidence of a commitment to CPD. Postgraduate or professional qualification in a relevant discipline. ITIL certification. Relevant professional certifications. Administration of cloud environments, preferably Azure. Working knowledge of enterprise Linux. Understanding of SharePoint Online administration and configuration, such as SharePoint site structure and permissions architecture. Experience of PowerShell scripting.

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