We are currently looking for a 1st line support field engineer.

Your technical responsibilities will include, but not be limited to:

Visiting client sites daily, acting as the first point of contact, and providing first-line support. Liaising with customers and providing information to aid them in their day-to-day IT-related activities. Liaising with 3rd party suppliers to address customer tickets. Escalating more complex tickets to the relevant senior technicians and learning from the senior team. Logging and addressing any software or hardware problems detected while on site. Due to the 24/7 support environment, rota-based weekend on-call shifts will be required (once training is complete).

Essential Skills and Personal Qualities Experience in a technical support role Strong knowledge of Microsoft 365 Strong knowledge of Microsoft Windows 10 and 11 Understanding of Windows Server – 2016 and 2019 Understanding of Networking Fundamentals

Benefits: Casual dress Company pension (once probation is completed) Flexitime (for appointments)

Schedule: Monday to Friday (9am – 6pm) 23 Days holiday plus Bank Holidays ...