Are you a dynamic and highly organised professional with exceptional communication skills, looking for your next big opportunity? This role could be perfect for an Account Executive ready to step up or an Account Manager seeking an exciting new challenge with a forward-thinking agency. At Spinbox, we value creativity, autonomy, and growth, giving you the chance to make an impact while delivering elite customer service. Tech/digital agency experience is a plus, but not essential - what matters most is your drive to succeed and build strong client relationships.

• Job Status/Type: Full Time, Permanent

About Spinbox

Spinbox is a leading web & software agency based in Milton Keynes. With a 20-year history, we have specialised in .NET based projects for a range of clients across the globe. Our specialist services include:

• Website design and development
• Application modernisation
• CMS websites & eCommerce

As certified partners in Sitefinity, Umbraco and Microsoft Azure, Spinbox is looking to grow its team to support some amazing new clients and projects.

The Benefits

Let's start with the fun stuff, what do you get for being an awesome member of the Spinbox team?

For this role of Account Manager, the salary band is £30-40k and we offer a lot of perks to ensure we look after you:

Hybrid Working – Being in the office is great for team building, but we also value the benefits of working from home. That’s why we embrace a hybrid working model, letting you enjoy the flexibility of remote work on some days while coming into the office on others.

Flexible Working – We understand life is unpredictable, so if you’re getting your work done, we trust you to manage your own time.

Annual Leave – We believe in work-life balance, so we offer 25 days of annual leave plus bank holidays. And as a bonus, you’ll get an extra day off to celebrate your birthday!

Bonus! – We believe in sharing the rewards when we exceed expectations. That’s why we aim to provide annual bonuses based on both company and individual performance for everyone!

Training – At Spinbox, we’re passionate about continuous learning and skill development. We offer dedicated learning time and support for certified courses as part of our commitment to your growth.

Private Healthcare (for UK residents) – If eligible, you'll be included in our fantastic workplace healthcare plan. Plus, we offer the option to add your partner and children for added peace of mind.

Fun Days & Social Events – We know how to have fun! The office is filled with games, and we're famous for our exciting karting socials. Plus, we’ve had some unforgettable holiday getaways, with Iceland and Morocco on the list so far!

We're looking for the following:

An account manager that can lead from the front and create positive connections with clients and the internal team. You should be revenue focussed and commercial driven but upmost share common values including honesty, ethical behaviour and passion.

• You have a proven track record in building customer satisfaction levels, with clarity around initiatives that make a difference
• Account management in website design and build
• You can prove consistency in hitting targets and KPIs on outcomes on client’s project and products
• You can define processes and work closely with Project Managers internally
• You can engage and build relationships with senior stakeholders at all levels, to get insight into where the gaps in the relationship are and steer the necessary changes
• You’re able to demonstrate your understanding of the digital industry
• Ideally operated within a fast-paced and varied agency environment
• You can showcase strong verbal, written and presentation skills
• You are efficient and extremely organised in your work and personal life
• Sound knowledge of the web development or software development industry

The position involves:

• Meeting clients regularly - after all, it’s all about building a natural relationship, and an organic partnership with our clients
• Owning and driving client NPS results - response rates and scores
• Implementing change based on qualitative feedback, across all departments
• Behave as a leader to help define processes and improve Spinbox performance
• Tracking client success based on relationships, opportunities and results, and implementing fixes and projects
• Involved in onboarding new clients and assisting in new business closures
• Building a value report for each of your clients to demonstrate results and value-add for each project, retainer, sprint delivered
• Driving and encouraging internal team members to deliver the best possible service and products
• Working closely with the project managers to achieve excellence - and make it consistent across all clients.
  

Why Choose Spinbox?

At Spinbox, we shape roles around great people. As an Account Manager, you’ll have the freedom to play to your strengths, build genuine client relationships, and make a real impact.

We love problem-solvers who bring passion and fresh ideas to the table. It’s not just about hitting targets, it’s about creating value and enjoying the journey while you’re at it.

If you’re ready to grow, make your mark, and have fun along the way, Spinbox is the place for you.