User Experience Researcher, Specialist
New Yesterday
About Openreach
Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our customers are the 650+ communications providers who sell phone and broadband services to these households and businesses.
Were on an exciting journey to embed user-centred design at the heart of Openreach Technology. As a relatively new function, our User Experience team is playing a pivotal role in shifting the organisation from business-led to user-led design practices. As a User Research Specialist , youll be instrumental in shaping and evolving our UX research capability. Youll lead the development of our research practices and processes, working closely with UX Designers and key stakeholders across a variety of projects and programmes. Your work will help demonstrate the value of UX through robust, multi-method research that uncovers real user needs and drives better product decisions.
Youll translate complex business and design questions into clear research strategies, delivering actionable insights that shape product direction and enhance the end-user experience. As a Specialist User Researcher , youll:
Shape and deliver user research strategies across multiple product areas, working closely with design and product teams.
Lead complex discovery and research activities to uncover user needs and inform experience improvements.
Connect insights across research and business contexts to build a deep understanding of our users.
Champion a range of research methods, helping teams scale their approach to evidence-based design.
Support stakeholder learning and alignment through inclusive, mixed-method research from interviews and usability testing to surveys and journey mapping.
Keep the team informed on emerging trends in UX and continuously improve how we work.
Build strong relationships across the business, advocating for user-centred design at every opportunity.
Were looking for a Specialist User Researcher who brings a thoughtful, curious, and collaborative mindset to their work. Strong experience in user research and/or UX design, with a user-centred mindset.
Confidence in applying both qualitative and quantitative research methods.
The ability to translate complex problems into clear research strategies and actionable insights.
A service design mindset connecting user needs with practical solutions in a complex tech environment.
Familiarity with digital technologies and comfort working alongside technical teams.
Excellent communication and relationship-building skills.
Confidence working with ambiguity and managing multiple projects at once.
Experience with tools and techniques such as journey mapping, persona development, usability testing, content testing, and accessibility best practices.
A qualification in UX Design, UX Research, or a related field.
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
We employ more than 35,091 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers networks.
Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
- Location:
- Ipswich, Suffolk
- Job Type:
- PartTime