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University Programme Manager
New Today
The role is responsible for ensuring the effective planning, coordination, and delivery of social, community-building, and skills-based activities that support students to form friendships, develop support networks, and build the confidence and resilience required for a successful transition into university life and independent living.
The postholder directly manages the operational staff team, ensuring a high-quality, consistent, and inclusive service that responds to the needs of residents. The role continually reviews and evolves delivery based on feedback, insight, trends, and performance data.
Working closely with the Head of ResLife, the Programme Manager supports the delivery of departmental objectives aligned with SUBU’s strategy, ensuring these are clearly communicated to staff and embedded into operational planning and day-to-day delivery.
Ensure activities support the objectives of social connection, community development, and skills development.
- Operational Management
- Manage the day-to-day operation of the ResLife programme across all accommodation sites.
- Ensure all activities are planned and delivered in close collaboration with accommodation management teams and relevant SUBU departments.
- Attend and organise events and activities to support delivery, monitor quality, and identify opportunities for improvement
Line Management
- Support recruitment, induction, training, and ongoing development of the ResLife team.
- Set clear objectives, monitor performance, and foster a positive, inclusive, and student-focused team culture.
Maintain strong operational relationships and effective communication with students, accommodation providers, Bournemouth University teams, SUBU colleagues, and local community partners.
- Organise and hold ResLife review meetings, at least monthly, with the local accommodation management teams to provide updates on progress, review the effectiveness of current and future activities and agree changes and/or new initiatives.
- Promotion and Communications
- Support the creation of engaging student-focused content, including social media and promotional materials.
Data, Insight and Reporting
- Collect, manage, and analyse student data, surveys, and engagement metrics related to ResLife activity in line with agreed parameters between SUBU and Bournemouth University.
- Produce regular reports and actionable insights on programme performance, effectiveness and impact for presentation to the Head of ResLife and other stakeholders.
Financial Management
- Flag risks or variances to the Head of ResLife as appropriate.
Ensure ResLife activity operates within relevant legislative and regulatory requirements, including data protection (UK GDPR and DPA).
- Manage health and safety processes related to the ResLife programme, ensuring risk assessments are completed, guidance is followed, and staff are appropriately trained.
- Provide regular updates to the Head of ResLife on operational performance, risks, and emerging issues.
- Undertake administrative responsibilities, including email and diary management.
Key Union Events Duties: proactively to assist with the organisation and administration of the larger Union events such as Fresher’s, Summer Ball and Elections.
- Adopt and endorse the organisation’s Vision and Values and all SUBU’s policies and procedures, across all aspects of the role.
- Participate in training, meetings or conferences considered relevant to their job with agreed Personal Development plan
- Good people management skills, including setting, monitoring, and reviewing objectives.
- Financial and budget management experience.
- Strong organisational and time management skills.
- Experience of collating data and providing clear, actionable information to senior staff.
- Understanding of confidentiality and data protection requirements.
- DBS check will be required
Please note that this role will be required to work in rotation on Christmas Day every three years, with other permanent members of staff on the ResLife team.
- Location:
- Poole, Dorset
- Job Type:
- FullTime