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Hiring: Transformation Manager Jaja Finance

Ready to drive meaningful change in one of the UKs fastest-growing

Were Hiring: Transformation Manager Jaja Finance

Ready to drive meaningful change in one of the UKs fastest-growing

FinTech's?

At Jaja Finance , were on a mission to simplify credit empowering customers to buy, borrow, and build with confidence. We believe in making things simple, challenging the status quo, and caring deeply about our people and customers.

Now, were looking for an experienced Transformation Manager to join our team and play a pivotal role in shaping the future of our customer operations.

About The Role

As our Transformation Manager , youll

play a leading role on Jajas Operations Transformation agenda managing a portfolio of strategic change initiatives that will reshape how we serve customers and operate behind the scenes.

Reporting to the Head of Ops Transformation , youll drive high-impact projects across multiple operational areas, from digital customer journeys to back-office automation. Youll also champion transformation best practices, ensuring change is delivered smoothly and successfullywhile creating a culture of continuous improvement and collaboration.

This is a brilliant opportunity to drive lasting impact in a fast-paced, digital-first business.

What Youll Be Doing

• Lead end-to-end delivery of complex transformation programmesaligning change projects with Jajas strategic priorities.
• Manage the Operations Transformation portfolioensuring effective prioritisation, resourcing, and progress tracking.
• Build and embed transformation frameworks, methodologies, and governance across the business.
• Drive organisational changeincluding readiness planning, stakeholder engagement, and training to support smooth adoption.
• Deliver business-critical change programmes in collaboration with Technology, Product, Operations, HR and external partners.
• Develop KPIs and reporting dashboards to monitor success, measure benefits realisation, and continuously improve.
• Influence senior leaders and drive decision-making across multiple departments.
  
  

• Proven experience leading large-scale transformation or change programmes within financial services.
• Deep knowledge of consumer lending, credit cards, banking, or fintech operations.
• Track record of delivering complex change portfolios with measurable results.
• Skilled in change management methodologies (e.g. Prosci, PRINCE2, MSP) and portfolio management frameworks.
• Exceptional stakeholder management and communication skillscomfortable working at all levels.
• Strong analytical mindset with a passion for data-driven decision-making.
• Experience in digital transformation and technology-enabled change.
  
  

• Opportunity to make a big impact in a high-growth Fintech
• Autonomy to shape and lead your own function
• Hybrid working (2 days per week in Manchester office)
• Competitive salary, bonus and benefits
• Private medical cover
• 25 days annual leave + bank holidays + your birthday off
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Strategic Management Services

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