Tier 2 Support Engineer
New Today
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
About Warner Bros. Discovery Sports Warner Bros. Discovery Sports represents WBD’s global portfolio of leading sports brands, channels, and platforms. Reaching more than
130 million people every month , we engage fans and broad audiences across
200+ markets
and
20+ languages , wherever consumers choose to watch — free-to-air TV, pay TV, streaming, digital, and social platforms. Our portfolio includes much-loved consumer brands such as
Eurosport, TNT Sports, Global Cycling Network (GCN), Global Mountain Bike Network (GMBN), and Golf Digest , as well as premium sports programming and content on
discovery+
and Warner Bros. Discovery’s free-to-air TV networks. WBD Sports also delivers a full
360° sports offering
through its events management and promotion division, overseeing
55 events annually across five continents . Your New Role… As part of the
Core Technology team , you will play a key role in the
support, maintenance, and evolution of broadcast infrastructure
used by
TNT Sports and Eurosport
across multiple European markets. This is a hands-on technical role combining advanced broadcast support with engineering activities in a live production environment.
Please note: this is a shift role, mailny onsite in Chiswick and Stockley Park
Your Role Accountabilities… Broadcast Support Provide advanced (Level 2/3) technical support for two technology hubs and their associated markets
Take ownership of complex technical issues not resolved by Level 1 support
Implement effective workarounds to ensure service continuity during incidents
Own incidents end-to-end once resolved, including: Root cause analysis and permanent solution design
Pre-production testing
Solution implementation
Technical documentation
Conduct regular ticket reviews with suppliers
Participate in regular meetings with local markets to review ongoing technical issues
Create, verify, and maintain maintenance procedures in collaboration with Level 1 support and engineering teams
Engineering & Projects Contribute to broadcast engineering tasks and technical projects
Support the implementation of new equipment and workflows in collaboration with Lead Engineers
Modify system configurations for special events and operational requirements
Validate and align user workflows with technical configurations
Create, update, and maintain technical documentation
Qualifications & Experience… Significant experience in broadcast support, ideally within live sports or complex broadcast environments
Strong ability to listen to users and provide clear, structured technical responses
Highly responsive with a service-oriented mindset
Detail-oriented and thorough in problem analysis
Proactive and solution-focused approach
Technical Knowledge Hands-on experience with some or all of the following technologies is required: Vizrt solutions
(VR & AR, Graphics Hub, Viz Engine, Viz One)
Mo-Sys
tracking systems
Video mixers : Grass Valley Kahuna, Vizrt Vectar
Replay systems : EVS and Grass Valley LiveTouch
Cloud-based production solutions
PTP synchronisation
SMPTE ST 2110
environments
Other Details: Position based in Stockley Park and Chiswick
Shift work from Monday to Sunday on extended hours. 40 hours / week
Flexible schedule according to events
Possible occasional works in Europe countries
#tech
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at
www.wbd.com/guiding-principles/
along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our
accessibility page
for instructions to submit your request.
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- Location:
- United Kingdom
- Job Type:
- PartTime
- Category:
- Entertainment
