Ticketing Operations Manager
New Yesterday
£70,000 - £78,000 Location:
Manchester - hybrid (2 days in the office) Contract:
Permanent, Full Time The Opportunity We are looking for an experienced
Ticketing Operations Manager
with a
strong background in live payments or ticketing environments , where system availability is business-critical and downtime directly impacts revenue. This role is ideal for someone who has operated in
high-volume, always-on payment systems
(ticketing, retail payments, transport, ecommerce, or similar) and has
led teams through major incidents , ensuring rapid resolution, minimal financial impact, and continuous service improvement. Why This Role Is Critical Ticketing and payment platforms are live, customer-facing systems. When something goes wrong,
money stops flowing . As Ticketing Operations Manager, you will: Protect revenue by ensuring
maximum uptime
across all payment and ticketing channels Lead
major incident response
for payment and ticketing failures Own operational performance across systems used by
millions of customers Manage and develop a
high-performing operations and incident management team This is a senior operational leadership role with real accountability and influence. Key Responsibilities Lead the
day-to-day operational management
of all customer-facing ticketing and payment systems, including: Mobile ticketing apps Smartcards EMV / contactless payments Ticket vending machines Take ownership of
major incident management
for live payment and ticketing systems: Lead incident response calls Coordinate internal teams, vendors, merchant acquirers, and third parties Drive rapid resolution to minimise revenue loss and customer impact Manage
second-line technical support
and on-call arrangements, ensuring incidents are handled efficiently and consistently. Monitor system availability, performance, transaction success rates, and customer experience, producing
clear operational and financial impact reporting
for senior stakeholders. Own
change and release management
for live systems, ensuring new deployments do not compromise service availability or revenue. Lead and develop an
operations team , providing clear direction, coaching, and accountability. Manage suppliers and contracts, ensuring
SLAs are met
and commercial risks are controlled. Ensure compliance with payment standards, dispute handling, and operational controls. Lead
business continuity and resilience planning
to protect revenue and maintain service during incidents. What We're Looking For Essential Experience Proven experience managing
live, revenue-generating payment systems
(ticketing, retail payments, transport, ecommerce, or similar). Strong background in
incident management
for high-availability systems, where outages have immediate financial impact. Demonstrated experience
leading teams
(operations, support, or incident management). Hands-on understanding of payment technologies such as: EMV / contactless Mobile payments Transaction processing systems Experience working with vendors, payment providers, and third-party suppliers. Comfortable operating under pressure and making decisions during critical incidents. Desirable ITIL certification or strong experience in ITIL-aligned environments. Experience with enterprise monitoring, alerting, and incident management tools. Experience in regulated or compliance-driven payment environments. What Sets This Role Apart A genuine opportunity to
own and protect live revenue systems Senior visibility and influence across technology, operations, and customer experience Flexible working and a supportive, inclusive culture Strong pension and ongoing professional development A leadership team that values
operational excellence and accountability Apply Now If you come from a
live ticketing or retail payments background , thrive in high-pressure environments, and have a proven track record of
leading teams through major incidents , we'd love to hear from you. This role is about
keeping the money flowing, the systems live, and the customers moving . Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Management;Travel