Direct message the job poster from Devonshire

At Paragon Customer Communications, we help our clients connect with their customers in more meaningful, effective, and data-driven ways. As we continue to innovate and enhance the way we deliver client solutions, we are looking for a Test Analyst to join our dedicated testing team. This is an exciting opportunity to be part of a collaborative, fast-paced environment where your attention to detail and passion for quality will help shape the future of customer communications.

About the Role

As a Test Analyst, you will play a pivotal role in ensuring the quality and accuracy of our customer communication applications. From test case creation and data analysis to validating complex output and reporting bugs, you will help to ensure that we consistently deliver first-class solutions that meet our clients’ exacting standards. Working closely with the Test Manager and wider project team, you’ll ensure testing is delivered on time, to the highest quality standards, and in line with business and client expectations.

Key Responsibilities

• Interpret and understand functional/technical specifications to create robust test cases.
• Extract, process, and validate test data across multiple systems to ensure full coverage of application scenarios.
• Analyse and report failures or bugs identified during application processing.
• Validate AFP/PDF outputs against defined document specifications.
• Perform comparative checking of output files, system updates, and MI statistics.
• Collaborate with Operational teams to ensure test jobs are printed and quality assured.
• Ensure email output aligns with template and delivery expectations.
• Track and manage defects, from identification through to reprocessing and closure.
• Support project teams with test data execution, tracking, and documentation.
• Contribute to test strategy, approach, and execution reporting.
• Raise testing risks and status updates with the Test Manager in a timely manner.
• Provide expert QA advice and solutions to internal teams and clients.
• Identify and implement opportunities for process improvement.

Skills & Experience Required

• 3+ years of experience in a QA or software testing role.
• Knowledge of Quadient Suite: Scaler, Interactive, Automation, and Designer would be advantageous
• Experience with API testing tools (e.g., Postman); proficient in working with XML and JSON.
• Experience with web-based applications and email engines such as Mailjet.
• Familiarity with email delivery platforms, transactional communications, and document composition.
• Proficient in Microsoft Office, with working knowledge of SDLC and defect management tools.
• ISTQB Certified Tester (desirable) or strong understanding of testing best practices.
• Experience using JIRA, Azure DevOps (ADO), or similar defect tracking tools.
• Previous experience in a transactional print environment is advantageous.

What You Bring

• A proactive, self-motivated approach with the ability to work independently or collaboratively.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication skills, both written and verbal, to engage with technical and non-technical stakeholders.
• A calm, disciplined approach under pressure, with the ability to manage priorities effectively.
• A collaborative mindset with a passion for continuous improvement and quality excellence.
• Confidence in articulating complex testing requirements to diverse audiences.
• Flexibility to work across distributed teams and deliver to agreed timelines.

Why Join Paragon?

We don’t just deliver customer communications—we build relationships. At Paragon, you’ll join a team of passionate professionals who thrive on innovation, collaboration, and making a tangible impact. We offer a supportive, inclusive, and forward-thinking work environment, where your ideas and expertise will be valued, and your career development supported.

If you're looking for a new challenge in a thriving business where quality matters and innovation drives success, we'd love to hear from you.

Paragon is an equal-opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.

If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.

We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.

This is a Remote role, but if preferred, could align to any of our UK site locations.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Business Consulting and Services and Printing Services

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