Tenancy Support & Financial Wellbeing Project Worker

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TenancySupport&FinancialWellbeingProjectWorker Hoursofwork: Full-Time, 37.5 per week (5 days per week) Contract: 4.5-year fixed term (as this post is funded by the National Lottery) Salary: £28,000 per annum Location: OverstreamHouse,Cambridge CB4 or at other locations within Cambridge AboutUs Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery -from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. Wintercomfort is the only day-time service in the city, providing year-round advice and support for homeless or vulnerably housed people. Over the past three decades Wintercomfort has continued to grow and adapt to meet the needs of the homeless community. OurspecialistHousingTeamprovidesexpertadviceandsupporttohelppeoplesuccessfullynavigatethesearchforhousingandcrucially,supportthemtosustainlifeawayfromthestreet. AboutyouandtheRole As a member of Wintercomforts Project Worker Team, reporting to the Senior Tenancy Support Officer the Tenancy Support & Financial Wellbeing Project Worker is responsible for delivering Wintercomforts specialist range of 1:1 Pre and Post Tenancy Support, implementing proactive, holistic strategies designed to prevent people from losing their homes, whilst simultaneously providing them with the financial tools and capability needed to sustain stability, aimed at empowering Service Users to move out of the spiral of homelessness and back into mainstream society, preventing homelessness and foster financial inclusion.

KeyResponsibilities To provide emotional and practical support and assistance to prepare and assist Service Users to move into accommodation once a placement is confirmed, working with internal and external colleagues. To work in a flexible manner within Wintercomfort and the wider community to provide outreach and support services in person, occasionally in exceptional circumstances this could include in their own home when accompanied with external partners also includes via text, email, telephone and video calls. To provide a wide range of resettlement-based support along with the Senior Tenancy Support Officer to ensure Service Users access the most suitable housing pathway for their individual needs. To take the lead on all housing related referrals for Service Users. To ensure all suitable Service Users are registered and supported on Homelink. To provide crucial assistance to tenants, focusing on maintaining tenancies, managing money and debt and improving overall financial stability

including, signposting, budgeting, welfare benefits checks, rent arrears support, setting-up and managing utilities, housing related life skills, offering guidance and support to enable Service Users to maintain their own homes, aiming to prevent eviction and enhance quality of life. To provide on-going long term tenancy support to Service Users moving into independent living, this includes private rental housing or alternative housing pathways without any on site support. To assist with hand over post tenancy support to accommodation providers at a suitable point in the Service User support pathway, with the aim of enabling long-term independence. To ensure all Service Users have access to external grants and any available funding to support their individual needs to maintain their accommodation. Signposting and assisting with applications for funding to assist people moving into accommodation are supported with the appropriate items: floor coverings, white goods, basic furniture and home furnishings. To support residents to keep their current homes, including mediation with landlords, accessing legal support on evictions, addressing anti-social behaviour, identifying high risk groups targeting support towards vulnerable groups such as those fleeing difficulties, leaving prison, hospital or care systems. To ensure that accurate records are kept, documenting the support services provided to Wintercomforts service users onto the Salesforce/Inform system. Ensuring that record keeping meets the requirements of internal and external monitoring of outcomes, assisting with reports and case studies to the fundraising team.

One of our core values atWintercomfortis to recognise and reward our staff as our greatest asset. We realise thatit'sour people who have helped us to become a well-respected charity that helps to make a positive change to homeless peoples lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting andretainingtalented and motivated people. Ifyouchoosetocomeandworkwithus,youwillfindthatweoffer: Benefits

You will be eligible for benefits and services, including pension scheme, death in service benefit and free counselling and clinical supervision. A supported work environmentYou will receive a comprehensive induction, and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriateobjectiveswill be discussed,agreedand reviewed regularly with your Line Manager so that your performance can be measured against these. TrainingWe recognise the importance of having a motivated and effective staff team. We offer on-going training to support you in your role. Closing date: Monday 11thMay,2026 Interviews will be taking place between the 19th

22nd May 2026 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Wearecommittedtoaproactiveapproachtoequality,whichincludessupportingandencouragingallunderrepresentedgroups,promotinganinclusivecultureandvaluingdiversity.Wemakeselectiondecisionsbasedonpersonalmeritandanobjectiveassessmentagainstthecriteriarequiredforthepost.Wedonottreatjobapplicantsormembersofstafflessfavourablythanoneanotheronthegroundsofsex(includinggenderreassignment),maritalorparentalstatus,race,ethnicornationalorigin,colour,disability(includingHIVstatus),sexualorientation,religion,ageorsocio-economicfactors. No agencies please.

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Location:: United Kingdom
Job Type:: FullTime
Category:: Social Care;Social Care;Finance