Tenancy Manager

4 Days Old

Resident Services Manager /Tenancy Manager / Tenancy relationship & Service Manager

Location: Central Reading (Office-Based

5 Days per Week) £30k basic salary Are you an experienced property professional with a passion for delivering exceptional resident experiences and managing tenancy operations to the highest standard? We are looking for a proactive and customer-focused

Resident Services Manager

to join a fast-growing residential property business within the Private Rented Sector (PRS). This is an exciting opportunity to play a key role in delivering outstanding tenancy services across the full resident lifecycle while supporting a high-performing and collaborative team. This role is fully office-based, Monday to Friday, from our Central Reading office. The Opportunity

As Resident Services Manager, you will be responsible for ensuring a seamless and positive experience for residents from move-in through to move-out. You will oversee tenancy administration, legal compliance, resident communications, and customer service delivery, ensuring every interaction reflects professionalism and care. You will work closely with internal teams including Lettings, Maintenance, and Customer Services to deliver a joined-up resident journey while helping to drive service improvements and operational excellence. Key Responsibilities Resident Services Management

Manage all aspects of the resident lifecycle including move-ins, tenancy renewals, and move-outs

Issue and manage legal notices in line with current UK legislation

Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications

Conduct and follow up on mid-term property inspections

Customer Service & Resident Support

Deliver responsive, professional, and empathetic support to residents throughout their tenancy

Handle resident queries and complaints effectively, escalating where required

Maintain clear, consistent communication to ensure an excellent resident experience

Compliance & Documentation

Ensure all tenancy documentation is accurate, compliant, and up to date

Maintain records and internal systems in line with legislation and company policies

Collaboration & Operational Support

Work closely with Customer Service Coordinators and wider operational teams

Support service improvements and operational efficiencies across the resident services function

Liaise with Maintenance and Lettings teams to ensure seamless service delivery

Data & Reporting

Maintain accurate tenancy data and records

Use reporting and data insights to identify trends and opportunities for improvement

About You

We are looking for someone who combines strong tenancy knowledge with excellent customer service and organisational skills. You will ideally have: Experience in residential tenancy management, lettings, or property administration

Strong understanding of UK tenancy legislation and compliance requirements

ARLA qualification (or willingness to work towards one)

desirable

Excellent written and verbal communication skills

Exceptional organisation and attention to detail

A proactive, solutions-focused mindset

Confidence working independently and making informed decisions

Strong collaboration skills and a team-first approach

Comfort working within a data-led environment

Ambition to grow within a scaling and fast-paced business

Why Apply?

This is a fantastic opportunity to join a growing and ambitious organisation within the BTR (build to rent) residential property sector where your contribution will have real impact. Youll be joining a business that values collaboration, professionalism, and delivering exceptional customer experienceswhile offering genuine opportunities for progression and development. If youre ready for your next challenge in Resident Services and want to be part of a growing success story in Central Reading, wed love to hear from you. Apply today.

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Location:
Gb
Job Type:
FullTime
Category:
Property;Health;Property

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