Part-Time Temporary Finance Administrator (3 months + ) - 3 days per week

We are seeking a highly organised and proactive Finance Administrator to join a busy finance team within a housing organisation on a 3-month temporary part-time basis.

This role will provide administrative and operational support to both the Finance and Income teams, ensuring smooth day-to-day processes and effective communication with tenants and internal stakeholders. You will be a key point of coordination for documentation, correspondence, and customer interactions.

Key Responsibilities

Process all incoming post received on site and distribute across the organisation, with a focus on triaging Income and Finance documentation

Update the Housing Management System with tenant-related postal information and notify Income Officers of any required follow-up actions

Manage non-complex tenant requests, such as issuing rent schedules and supporting documentation

Print, scan, and manage documentation for email and physical correspondence

Provide office-based support to fully remote team members

Support the Income team with printing and posting correspondence

Complete telephone verification checks in relation to credit refunds

Process Direct Debit and standing order forms submitted by customers

Provide telephone support, handling enquiries in a professional and sensitive manner

Manage and triage the finance email inbox, ensuring queries are actioned or escalated appropriately

Communicate effectively with customers and their representatives, maintaining a high standard of service

Liaise with internal departments to resolve finance and income-related queries

Maintain accurate filing and record-keeping systems, including paper-based records

Maintain and update process documentation for key administrative activities

Work to agreed KPIs and performance targets within the finance team

Ensure full GDPR compliance in all correspondence and handling of customer data

Complete mandatory training and actively support continuous professional development

Provide ad hoc administrative support to the wider finance team as required

About You

Previous experience in an administrative role, ideally within finance or a customer-focused environment

Strong organisational skills with the ability to manage a varied and high-volume workload

Excellent attention to detail, particularly when handling documentation and data entry

Confident communicator with strong telephone and written communication skills

Good working knowledge of Microsoft Office, particularly Outlook and Excel

Please note this an on site role