Telesales Manager

10 Days Old

About Us Celebration of Life is a leading UK direct cremation and prepaid funeral plan provider. We are looking for an experienced Sales Manager to lead and develop our sales team, drive conversion performance, and ensure consistently high standards of customer care in a regulated environment. This role is suited to a manager who understands how to balance commercial performance with professionalism, empathy and ethical sales practices. The Role You will be responsible for the day-to-day leadership of the sales team, ensuring enquiries are handled promptly, conversations are high quality, and opportunities are progressed effectively. You will coach the team to build strong rapport, manage objections appropriately, and close sales without pressure. Where opportunities do not convert through standard sales activity, you will take a hands-on role in selected customer interactions to ensure every viable opportunity is fully explored and progressed appropriately. You will also oversee the controlled use of customer incentives and time-bound offers, applying sound judgement and ensuring alignment with internal policies. Key Responsibilities Lead, coach and performance-manage our B2C sales t...
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Location:
Tamworth, Staffordshire
Salary:
not provided
Job Type:
FullTime
Category:
Sales

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