Telesales Advisor
3 Days Old
Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day
Answer inbound calls in a timely manner, ensuring that all opportunities are taken. Omnichannel: Engage with customers via the phone, web chat and email where necessary. Be authentic: With all our customers, ensure that your passion for our products comes through in your interactions with potential leads. Understand our Customer Needs: Engage in active listening and empathetic questioning to genuinely grasp and address customer needs, laying the groundwork for personalised product or service recommendations. Present Our Products or Services: Communicate product or service features and benefits clearly and concisely, creating a compelling narrative that resonates with customers and highlights why a Dreams` bed is a must! Address Objections and Close Deals: Confidently handle customer objections transparently, building trust and guiding customers towards positive decisions that lead to successful sales Achieve Sales Targets: Adopt a results-driven mindset, setting and exceeding challenging sales targets through a commitment to continuous improvement. Attention to detail: Ensure all details are captured accurately in our order management systems. The Person This is the type of person we`re dreaming of:
Experience: You will have an engaging and positive personality, plus a natural ability to bond and build rapport with customers. Communication: Using your excellent communication skills, you`ll be able to establish great relationships with customers and with your colleagues. Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets. Team player: Every dreamer plays a role in making Dreams an enjoyable place to work, where every colleague feels included and respected. Willing to learn: A great night`s sleep is personal, so a natural curiosity and willingness to learn will make you an excellent Bed Expert.
In your dream role, you`ll also receive:
Discretionary annual bonus Huge staff discount, plus savings on restaurants, holidays, and shopping 24-hour Retail Trust helpline and resources Enhanced maternity and paternity pay Free access to on-site gym Buy-in schemes for extra holiday, private healthcare, or savings and loans Free on-site parking Hybrid working with 3 days on-site per week About Dreams At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.
We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.
And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join and that`s part of our mission to get you fully bed-ucated during your induction.
With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.
So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.
Dreams. Love your job. TPBN1_UKTJ
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Sales