Technical Support Engineer

New Yesterday

Technical Support Engineer 100% Office-based Role NE36 0PQ Day Shifts Monday-Friday Starting Salary £29,000 per annum 33 Days Holidays, Specialist Training
Do you have a background in tech support within the IT, engineering, or manufacturing sectors? If so, this new Technical Support Engineer position could be the perfect next step for you.
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.
The Role - Technical Support Engineer:
Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through our CRM system (Salesforce) Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality. Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers. Organise and support a team of field-based engineers. Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits. Provide in-depth documentation for cases that require escalation Ensuring thorough and detailed i...
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Location:
West Boldon
Salary:
£29,000 - £32,000 /annum £33 days holidays, specialist trainin
Category:
Customer Service & Support

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