Purpose of Role To lead a team of Serious Injury professionals towards delivery of operational, customer and financial performance. Implementing effective coaching and mentoring techniques to ensure team objectives and targets are achieved in accordance with business strategy and relevant regulatory requirements. Demonstrating best practice through the effective management of a small Serious Injury case load. To be part of the leadership team of the Serious Injury Department and help Senior Leaders deliver growth, engagement, excellent customer service and performance. This role also forms part of the wider Minster Law’s Leadership Team. Key Accountabilities • Lead a team to ensure an efficient and effective customer service addressing team and individual performance issues. • Plan and manage implementation of operational strategy, reporting progress and tracking benefits across the team. • Optimise case progression across the team ensuring consistent application of business process, systems and working practice across each member of the team. • Train and develop team competence to ensure the quality of client outcomes ensuring all issues are addressed and development actions implemented in a timely manner. • Maintain a strong supervision environment across the team to identify competence, client outcome, regulatory and service issues at an early opportunity ensuring action plans are delivered in a timely mann...