Team Manager – Mental Health Crisis Service (Night Shift)

Location: Thanet, Kent (Hospital-based site)

Salary: £30,826 per annum

Hours: 37.5 hours per week | 8pm–8am shifts + 3 hours admin time

Contract: Permanent

Venn Group is currently recruiting for a Team Manager on behalf of a respected mental health provider delivering a 24/7 crisis service in the Thanet area. This is a key leadership role within a non-clinical mental health crisis service that provides a safe and supportive alternative to A&E for individuals in mental distress.

Role Overview:

This is a rewarding opportunity to lead and support a dedicated night team working to provide high-quality, recovery-focused interventions. Based in a hospital-adjacent location, you’ll manage a diverse team of staff and volunteers, work collaboratively with clinical partners, and ensure safe and effective service delivery for individuals in acute need.

Key Responsibilities:

• Provide operational leadership during the night shift (8pm–8am), ensuring a welcoming, non-clinical environment for service users
• Oversee the work of Crisis Recovery Workers, Peer Support Workers, and volunteers
• Collaborate with external services including crisis teams, home treatment teams, and hospital liaison
• Facilitate and supervise 1:1 intervention, group activities, and appropriate signposting
• Lead on risk management, safeguarding, and support planning
• Maintain accurate documentation and contribute to service development

Requirements:

• Significant experience in mental health services, ideally community-based or crisis-oriented
• Knowledge of primary and secondary care pathways
• Familiarity with the Care Act and Mental Health Act
• Proven leadership skills, including managing, coaching, and developing staff
• Confident in prioritising caseloads and working with individuals with complex needs
• Excellent interpersonal, engagement and motivational skills

What’s on Offer:

• Comprehensive, in-person induction and training
• 25 days annual leave + statutory holidays
• 5% contributory pension
• Ongoing personal and professional development opportunities
• A dynamic and supportive team culture