JOB TITLE: Team Leader

ROLE PURPOSE:

* Oversee and deliver personalised support and care services to service users in our support living service * Facilitate communication between service users, staff, and the office team * Provide feedback and Quality assurance as required * Act as a support function to the management team in the community * Provide support to staff, service users and families * Conduct spot checks, update documentation and complete staff supervision session * Provide On call cover

Support and Care

* Assist in the development, implementation and review of support and care plans taking account of the views of Service users, their families, and significant others. * Provide support and assistance to Service Users to maintain personal care needs. * Observe and report changes to health and behaviours. * Ensure all services are delivered in accordance with recognised standards, including RQIA, NISCC and policies and procedures. * Support and enable good relations between Service Users and the local and wider community. * Establish and maintain good working relationships * Provide a comprehensive handover to other team members. * Follow the complaints policy on receipt of any complaint * Always ensure confidentiality in relation to Service Users, relatives and staff (unless you believe harm may be caused to the person or another person by not doing so). * Deliver all tasks on time and to agreed quality standards.

Record Keeping

* Maintain accurate and up to date records, both written & digital in respect of support/care plans, care books etc * Write accurate and timely reports as required.

Drug Administration

* Administer a range of medications * Where appropriate, complete drug audits

Leadership

* Participate in the induction of new staff , complete supervisions as directed by Operations Manager. * Ensure appropriate staffing levels – report any issues to office as they arise * Identify poor staff performance - report any issues to office as they arise * Ensure a comprehensive handover is conducted * Complete spot checks on staffing, care books or other service provision on an ongoing basis

Health and Safety and Risk Management

* *Take personal responsibility for own safety e.g. reporting concerns. Report and document any faults/repairs/maintenance issues.* * Comply with all Health and Safety policies and procedures including serious untoward incidents and accident reporting. * Conduct health and safety audits as required.

Miscellaneous

* Ensuring regular attendance at work * Provide cover for scheduled annual leave, training, and any other ad hoc absences as outlined above. * Maintain high standards of personal accountability * These key responsibilities are not an exhaustive list of duties, only a general guide.

About you:

* Experience as a team lead or manager in a care setting * Full UK driving license and access to car

Desirable Criteria:

* 1 years paid experience in Learning disability services * Experience supporting people with ASD * Experience in managing behaviours of concern * Experience in using positive behaviour support plans * Excellent communication * Experience in using MAPA, CPI, MVA or similar

Job Type: Full-time

Pay: £17.00-£19.00 per hour

Benefits: * Company pension * Referral programme

Licence/Certification: * Driving Licence (required)

Work Location: In person