Team Leader
New Today
Customer Experience Location:Leeds UK Hybrid work) Salary :£30,000 Operational Hours:Monday
Friday 8am-6pm As a Service Delivery - Team Lead working hybrid in Leeds UK, you will support one of the worlds leading automotive brands What Youll Be Doing Looking for an opportunity to grow your career in the CX industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both company and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team. During a Typical Day, Youll
Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes and projects
Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
Motivate and mentor your team by providing regular and structured coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
Utilize numerous company and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
Impact the financial health of the company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism, correct payroll information and other commercial metrics
Manage your teams work load effectively and proactively, ensuring high levels of productivity are delivered from on site and working from home employees
Work collaboratively with the operational leadership and engagement team driving high levels of engagement and buy in from you and your team What You Bring to the Role
Demonstrable experience in a similar Team Leader role in a customer service experience or similar call center role. Utilize time management skills for priority tasks to make informed decisions, ensuring timely and decisive action Engage and support your team while focusing on the overall team performance in a dynamic environment Demonstrate empathetic leadership by maintaining composure and professionalism while handling conflicts with diverse team members Customer-focused mindset to support high standards of service delivery and personal accountability, Effective communication fostering a positive approach and team outlook, Proficient in most Microsoft packages and generally tech savvy What You Can Expect
Hybrid work split between our offices in Leeds and home An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Performance bonus opportunities Private Medical Insurance 25 Days of Annual leave + 8 Bank Holidays Frequent Brand engagement days hosted on site, featuring engaging in person brand updates, refreshments, and branded merchandise during your working day. Quarterly product and business updates Opportunities for international travel to attend product updates and new model launch events. Regular engagement days with themed activities designed to strengthen teamwork, collaboration, and foster a positive culture. Dedicated engagement budgets to support team activities and deliver high quality engagement experiences for your teams On site amenities including a fully equipped gym, shower facilities, indoor bicycle storage, and modern breakout areas with games consoles for multiplayer competitive Team Leader
Customer Experience - Customer Service - Call Centre Team Leader
Customer Experience - Customer Service - Call Centre Team Leader
Customer Experience - Customer Service - Call Centre
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Management