Ribble Recruitment are supporting a reputable Charity in the Bolton area and we have an exciting opportunity to lead services that make a real difference to elderly people across the Bolton area.

As Team Leader, you will oversee two key services:

Supporting people to remain independent in their own homes

Providing practical support through local authority contracts

You will lead a small team, ensure high-quality, person-centred support, and help the services grow sustainably. This is a varied role combining people management, service coordination, and performance oversight.

Key Responsibilities

Leading the Service

* Oversee day-to-day delivery of both services

* Ensure services run smoothly, safely, and meet customer needs

* Monitor performance and identify improvements

* Support the development and growth of the services

Managing People

* Lead, support, and motivate staff and volunteers

* Manage recruitment, induction, and ongoing development

* Handle day-to-day staffing issues with support from senior managers

* Ensure the team feels supported, engaged, and valued

Ensuring Quality & Customer Experience

* Maintain high standards of person-centred support

* Respond to feedback and resolve any concerns or complaints

* Support safeguarding and ensure appropriate action is taken

Overseeing Performance & Contracts

* Monitor service activity and ensure targets are met

* Support delivery of contracted work

* Keep accurate records and contribute to regular reporting

Working Collaboratively

* Work with colleagues across the organisation to promote services

* Build relationships with local partners and referrers

* Contribute to service development and new ideas

Supporting Operations

* Ensure effective use of systems and accurate record keeping

* Help coordinate rotas, workload, and service delivery

* Provide cover within the team when needed

About You

We’re looking for someone who is organised, people-focused, and confident managing a busy service.

You will have:

* Experience of supervising or managing a team

* Experience working in a customer-focused or care-related service

* Strong organisational skills and the ability to manage competing priorities

* Confidence using IT systems (e.g. Microsoft Office or similar)

* Good communication skills, both written and verbal

It would be great if you also have:

* Experience of working in a community, health, or social care setting

* Experience of managing a service or coordinating workloads

* Understanding of safeguarding and working with vulnerable people

* Awareness of equality and diversity issues affecting older people

Additional Requirements

A full driving licence and access to a vehicle for work purposes

If this is a role that you would be interested in, please click 'apply' or send your cv to the email below