Job Title: Team Leader

Department: TBC

Management Responsibility for: 18 Specialist

Travel Required: N/A

Reports to: ACCM

Location: Gateshead

Contract Type: Permanent

Grade: TL (Grade TBC)

The Role:

You will be responsible for leading, coaching, developing and mentoring a team of xbpsjku Customer Service Agents, enablingthem to succeed against qualitative and quantitative targets, whilst ensuring full compliance t...