Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Senior Associate - Systems (IT Support) Location: West LondonSalary: £27,500 per annumContract: 12-Month Fixed-Term ContractWorking Model: Fully Office-Based Overview We are seeking a Senior Associate - Systems (IT Support) to join a busy banking environment on a 12-month FTC. This role will support the smooth running of the Systems function, providing first and second-line IT support to users across the business while liaising with offshore teams and third-party vendors. This is a great opportunity for someone with hands-on IT support experience looking to gain exposure within a structured and fast-paced organisation. Key Responsibilities Provide L1/L2 IT support across desktop, applications, and network issues Support system administration tasks including software installation, patching, O365, antivirus updates, and user access issues Troubleshoot and resolve issues relating to core banking applications and general IT systems Monitor and manage network connectivity and infrastructure issues Provide on-site and remote support to users across branches Configure and support VPN laptops and remote access solutions Manage network printers and liaise with external vendors Maintain and update the IT asset register Support hardware troubleshooting, system backups, and configuration issues Assist with audit, compliance, and vulnerability remediation (VA/PT closure) Manage and resolve tickets within agreed timelines (RMS system) Liaise with offshore support teams for issue resolution Maintain accurate documentation and records Requirements Experience in IT support / systems support (1st/2nd line) Knowledge of Windows Server administration and desktop support Basic understanding of networking and connectivity Experience with hardware/software installation and troubleshooting Familiarity with Microsoft Office and O365 xehkeey Strong communication and stakeholder management skills Ability to document processes and provide user guidance Key Attributes Proactive and willing to learn new technologies Strong problem-solving skills Team player with a user-focused approach Able to prioritise and work under pressure Flexible to support out-of-hours work where required What's on Offer £27,500 salary 12-month FTC within a stable environment Broad exposure to IT systems, infrastructure, and operations Opportunity to work with internal teams, offshore support, and third-party providers