System Delivery Technician
2 Days Old
We are looking for a dedicated *System Delivery Technician* who will be responsible for ensuring the successful delivery of systems to Tevalis clients. This role is primarily hardware-focused, involving tasks such as testing reused hardware and completing remote installations. Occasionally, onsite presence on clients premises may be required to assist with service calls or installations.
_*Please note that Tevalis does not offer sponsorship, so you must be eligible to work in the UK without it.*_
*Roles & Responsibilities*
* Set up and configure Tevalis Point of Sale systems using the Tevalis Centralised Management platform according to client specifications. * Collaborate with clients to create their menu in an Excel sheet for import into the software solution. * Conduct workshops with clients to customize the system build to meet their needs. * Liaise with clients to ensure an effective and efficient review process of systems. * Work closely with Project Managers during the system build process, sharing all communications with relevant parties. * Ensure that all required software is properly uploaded and tested on the specified hardware. * Work with third-party Engineers to remotely set up and configure Tevalis hardware. * Install Tevalis software on Windows devices and perform testing before installation. * Provide support for clients during their initial use of Tevalis. * Communicate with clients via telephone and email. * Perform Point of Sale and System Administration for new and existing clients. * Log time and holidays in the Tevalis Project Management software. * Follow processes to maintain a safe working environment and promote a culture of safety first.
*Required Skills, Experience & Personal Qualities*
* Strong organisational skills. * Clear and effective communication. * Efficient time management to complete tasks and meet project deadlines. * Proficiency in Excel, Microsoft Office, Outlook, and other prescribed software systems. * Analytical approach to problem-solving. * High level of professionalism. * Exceptional customer service skills. * Aptitude for arithmetic. * Adherence to staff and office policies.
*Benefits*
* Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata) * Birthday off: Paid day off on your birthday * Enhanced company sick pay: Above statutory requirements * Enhanced maternity pay: Supporting working families * Enhanced paternity pay: Supporting working families * Death in service life insurance: 3 x salary from from day 1 * Leave policies: Bereavement, compassionate, and special circumstances leave * Employee referral programme: Earn rewards for successful referrals * Employee Assistance Programmes: Including Unum Help@Hand, Coyle Health & Well-being, and access to the local on-site gym, along with employee perks and discounts platform * Free on-site parking: No parking costs at our Hessle office * Company pension: 3% employer contribution, 5% employee contribution * Branded workwear: Professional appearance support
Job Type: Full-time
Pay: From £26,500.00 per year
Benefits: * Additional leave * Bereavement leave * Casual dress * Company events * Company pension * Enhanced maternity leave * Enhanced paternity leave * Free fitness classes * Free parking * Gym membership * Health & wellbeing programme * Life insurance * On-site parking * Referral programme * Sick pay
Ability to commute/relocate: * Hessle HU13 0DH: reliably commute or plan to relocate before starting work (required)
Work authorisation: * United Kingdom (required)
Work Location: In person
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Customer