Store Manager

New Yesterday

Overview Following exciting recent growth, Jollyes is looking for a talented individual to be the Store Manager in our Hull store. This is a fantastic opportunity to join a company voted by Retail Week as 'Best Retailer 2024'. At Jollyes, we're as passionate about our people as we are about our pets! We think our tail‑wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it's needed most. Responsibilities
Reporting to your Regional Manager, you will lead by example, creating an excellent culture and working environment for your team, demonstrating our values of Genuine, Wise, Eager, Focused, Together. You will have full responsibility for all aspects of running a successful store, managing KPIs around people, store standards, customer service standards and financial performance, maximizing both turnover and gross margin while controlling costs. Ensure you and your team deliver the highest standards of pet care and prioritize pet welfare, promoting responsible pet ownership. Provide exceptional customer service by offering a great shopping experience and displaying strong pet and product knowledge. (Training given) Recruit, motivate, train and develop your team, review and manage performance, helping to promote Jollyes as an employer of choice within the local community. Communicate key business updates and individual and team objectives clearly.
Qualifications & Experience
A passion for pets and people, delighting customers with an unrivaled shopping experience. Previous retail store management experience with a hands‑on approach, managing daily operations and planning short, medium and long‑term success. A sound decision‑maker who communicates objectives effectively and builds high‑performing, highly engaged teams, ensuring succession plans are in place to develop future leaders. Proven track record of developing business performance and exceeding KPIs while delivering the highest levels of store standards, including health & safety and legal compliance. Commercially aware, able to manage a P&L and proactive in approach. Full‑time, permanent position – 40 hours per week, five days a week.
Salary & Benefits
Retail Store Manager – Jollyes Pets – Hull. Salary £33,500–38,500 p.a. plus bonus potential of £2–10k p.a. (subject to pre‑agreed measures). Managing the daily operations of the store, including team management, store standards, stock management and delivering excellent customer service to pet parents. iTrent financial wellbeing package, powered by Wagestream, enabling access to earnings before pay day plus discounts and savings. Retail Trust membership – counselling, wellbeing and financial support for the retail industry. Colleague 'Treats' – discounts on up to 800 high‑street retailers and online service providers from groceries to holidays and cinema trips. Colleague 'We Care' wellbeing & medical support services – online GP, mental health support, fitness programme, and more (including “Tooth Fairy” dentist on demand). 30% off Jollyes branded products (and 20% off other brands in store) with discounts for groomers and pet clinics. Workplace pension scheme provided by Legal & General (employee contributions 3%, employer 5%). Free colleague uniform and on‑site parking. Additional paid leave for wedding, new pet, and birthday off. Enhanced maternity leave – full pay for the first 26 weeks, then statutory maternity pay for 13 weeks (or 6 weeks full pay followed by 33 weeks statutory if under two years of service). Enhanced paternity leave – partners receive 4 weeks full pay (or 2 weeks under two years of service). Top Dog Award scheme – colleague nomination to recognise great service and Jollyes values, with a “Cat nap day” off, a Top Dog badge and certificate. Buy/Sell holiday scheme – purchase or sell up to 5 days, provided entitlement is not below the minimum. Cycle2Work scheme – up to 47% off a new bike and accessories via Halfords. Care concierge supporting carers with access to information, services and benefits. Alvie health coaching / cancer support (specialist nurses, physiotherapists, nutritionists, psychologists). Discounted membership for David Lloyd Clubs – access to gym, pool, spa, classes, racquet sports, kids clubs and more. Learning & development for ongoing skills development and future progression.
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Location:
West Carr
Job Type:
FullTime

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