Role Overview As a Customer Team Member, Customer Team Leader or Store Manager at Co‑op, you’ll be part of a business that is truly different. The role involves giving customers a great in‑store experience, preparing bakery products, promoting our membership offer and maintaining high marketing standards. You’ll help keep the store safe, well‑stocked and looking great, and support your colleagues to deliver the best customer service. Responsibilities

Assist the Store Manager in maintaining safety, stock and store appearance. Support store colleagues as a Customer Team Leader or Member to provide high customer service. Lead your team and help every member work together to deliver a great in‑store experience. Inspire your team to provide excellent customer experience, drive sales and contribute to the community. Apply the store purpose by guiding commercial and community strategies in your store. Empower the team to deliver great service and promote the Co‑op difference to customers and members. Build an inclusive culture where everyone can speak up and share their views. Develop your team through regular performance conversations to help them reach their potential. Ensure the store is safe, legal and operational. Manage and optimise the store’s commercial performance, recruit new team members and manage HR processes. Deliver projects and programmes that bring Co‑op’s strategies to life. Support the financial, physical and mental wellbeing of your colleagues.

What you’ll do as a Store Manager (Food Retail at Co‑op) Our Food Retail teams are the face of Co‑op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in‑store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you. Qualifications

Experience of guiding and developing a team in a busy, service‑focused environment. Good communication skills – ability to coach, motivate and inspire your team. Resilience and great problem‑solving skills. Ability to understand and analyse commercial information. Willingness to roll up your sleeves and support the team with delivery of store activities. Strong sense of community, commercial awareness and leadership skills.

Benefits

Competitive salary and an annual bonus based on personal and business performance. Generous holiday allowance – 36 days including bank holidays (rising with service). Colleague member discount – 30% off Co‑op branded products and 10% off other brands available in‑store. Up to 10% employer contributions to a pension scheme. Stream app – access to a percentage of your pay as you earn it. Cycle to work scheme. Coaching and training to support your career development. Wagestream – a money‑management app giving access to a percentage of your pay as you earn it. Services to support your physical, mental and financial wellbeing. Other benefits: 30% off Co‑op branded products in food stores (duplicate).

Success Profile

Driving Innovation. Forging Relationships. Co‑operation. Inspirational Communication. Supporting Change. Speaking Up.

Co‑op Culture We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues feel they belong, supported by inclusive policies. At Co‑op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We’ll help you create a great work/life balance and support you if you experience abuse or harassment in the workplace. Since our Co‑op was founded in 1844, we’ve had a clear social purpose, and everything we do helps build a fairer world for our members, customers, colleagues and communities. #J-18808-Ljbffr