Specialist Solution Architect (Voice & Messaging) (New Bailey, Manchester, United Kingdom) Security Clearance (SC) is required for this role—either currently held or with SC eligibility confirmed prior to the start date. Hybrid 3 days a week together out of our Manchester, Bristol or Leeds offices (flexible 2 days remote wherever).

At BT, our Solution Architects play a vital role in shaping the future of secure, connected communications. This role is central to delivering infrastructure designs that power voice and messaging services—ensuring our customers benefit from seamless, modern experiences.

As a  Solution Architect Specialist , you’ll independently lead the design and delivery of technical solutions that are fit for purpose and aligned with business needs. As a  Solution Architect Specialist , you’ll play a key role in designing and delivering secure, scalable infrastructure solutions that support BT’s voice and messaging services. Supporting future expansion into video calling capabilities Producing clear, actionable recommendations, proposals, and scopes of work—identifying critical dependencies and risks Applying cybersecurity principles to solution design Working directly with customers, particularly on large or complex accounts Navigating regulatory frameworks such as NIST CSF, ISO 27002, and CIS Controls Integrating systems using APIs and web services I demonstrate strong commercial focus, bringing an external perspective to decision-making. I experiment and identify opportunities for growth for both myself and the organisation. Building for the future An annual bonus of up to 10% (company & personal performance dependent) ~ BT Pension scheme; Life Assurance ~ Exclusive colleague discounts on our latest and greatest BT broadband packages ~50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans ~ BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids ~ Great support for working parents including pay whilst on maternity, adoptive, and paternity leave ~ Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. ~25 days annual leave (not including bank holidays), increasing with service ~ Volunteering days so you can give back to your local community ~ Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.