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Social Media Advisor Nightshift
New Today
* *Location:* Permanently site based, at our Belfast VR Hub (BT1 3NR). * *Hours:* Scheduled between *10pm and 7am Monday – Sunday* * *Contract:* 40 hours paid production * *Salary: *£14.65 per hour + additional perks and company benefits to help support your unique lifestyle. * *Language qualifier:* Must be fluent in English (C_1 CEFR level_)
*What's in it for you*
* Discount on car and home insurance with AXA! * 28 days paid holidays. * Refer a friend incentive. * *Employee Assist Program-* a range of support and resources, accessed free. * *Wrkitplatform-* access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. * *PUREGYM* Discount & 0% joining fee. * *Free healthcare cover* for you and your dependents with pension (after one year) * *UNUM Dental cover-* comprehensive cover enabling you to claim back costs of dental care for you and your dependents. * *Employee Stock Purchase Plan (ESPP)* allowing you to buy Concentrix stock (CNXC)
*Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:*
* You will be supporting VR customers providing a ‘white glove’ experience via social media, online chat platforms and other communication channels such as voice E-Mails and WhatsApp. * Owning and resolving issues for customers using the tools and resources provided. * Deliver assistance in an engaging manner - supporting customers at all experience levels * Provide professional responses to user comments and questions and resolution of problems and issues * Help identify opportunities to reduce customer effort and drive User satisfaction. * Identify and understand customer pain-points, at the earliest opportunity. * Monitor forum channels; reviewing, identifying issues or concerns and escalating/actioning situations as appropriate. * Actively contribute to a knowledge base of resolution. * Providing engagement activity support and overall community management services. * Continually monitor activity and interpret posts correctly, ensuring that responses are tailored according to the client and their products’ brand personality, answering all questions posed fully and accurately. * Create and promote engaging responses that encourage participation * Develop user-generated content to ensure that the online community is achieving its goals.
*Concentrix is a great match if you:*
* Have professional experience or an in-depth understanding of social media support * Fluent in English (C1 CEFR level) * Typing speed 55 WPM and accuracy of 95% * Experience or interest in virtual reality gaming is desirable
*Concentrix is an equal opportunity employer.*
_Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic._
*Eligibility to work*
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Job Types: Full-time, Permanent
Pay: £14.65 per hour
Benefits: * Company pension * Employee discount * Employee stock purchase plan * Life insurance * Referral programme
Application question(s): * To qualify for this role you need be fully flexible Monday - Sunday between 1pm and 10pm.
You will also need to be able to commute to our Belfast office each day.
Work Location: In person
- Location:
- Gb
- Job Type:
- FullTime
- Category:
- Marketing
