Job Title: Shop & Workshop Manager

Salary:

£40,000£50,000 Location:

Coventry Hours:

Rota-based, full-time 42.5 hours per week Company:

Eydens Locksmiths

About the Role Eydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.

Key Responsibilities Front Counter Leadership:

Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service. Staff Direction & Planning:

Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams. Customer Engagement:

Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients. Face-to-Face Selling & Upselling:

Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue. Hands-On Management:

Assist the workshop team when needed, contributing to productivity, troubleshooting issues, and ensuring service quality. Operational Oversight:

Maintain shop standards, manage stock levels, and oversee the smooth running of daily operations. Rota Working:

Work as part of a rota to ensure consistent cover and exceptional customer service at all times.

Requirements Proven

automotive industry experience

(essential). Valid

driving licence

(essential). Strong face-to-face selling and upselling skills. Demonstrated experience leading teams and planning staff workloads. Excellent customer service and communication abilities. Practical, hands-on approach with the ability to support workshop tasks. Ability to work effectively in a fast-paced environment.

Benefits Competitive salary of

£40,000 to £50,000

depending on experience. Supportive working environment with opportunities for growth. A varied, customer-focused role at the centre of our business.

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