Role/Job Title: ServiceNow Technical Architect

Work Location: London, UK ( 2 to 3 days)

Any Other Working Conditions Travel/On-call/Shifts

UK working hours, on call for high priority incidents

The Role

ServiceNow Technical Architect

Required Technical Skill Set

ServiceNow, ITSM Modules, SNVA, and other ServiceNow modules

Desired Experience Range: 8+

Your Responsibilities

Understand solution for the implementation or maintenance of the ServiceNow platform Work with Architect and customers for the technical requirements, document them, play back and baseline Develop a design aligned with the Architecture (if applicable) and technical requirements Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements Perform sprint activities (if agile) with the customer and the team:

Develop User Stories from the requirements Estimate effort, work with the product sponsor to prioritize the user stories Do sprint planning Assign sprint activities to the team

Advise best practices and provide technical solutions and/or workarounds for issues/requirements Track and share the status of sprint/user stories with the Project Manager Identify and manage risks and challenges Ensure the quality deployment of the product as per the design Ensure the security and resilience of the components as per the design Your Profile

Essential Skills/Knowledge/Experience

Experience as a Technical Architect in ServiceNow Experienced in ITIL process definition, integration solutions, understanding architecture solutions Understanding customer business requirements and converting them to functional requirements Responsible for reviewing requirements for accurate estimation Experienced in leading at least a couple of implementation projects in ITSM area and one complete implementation lifecycle for ServiceNow Expertise in ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, orchestration, operational activities, project management expertise Review, do proactive analysis, and resolve application issues as needed Mentor and share technical knowledge/guidance to the team Very good ITIL process knowledge and ability to evaluate and bring out correlations and impacts with respect to customer requirements and ITIL/industry standards Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 Foundation Should possess good knowledge in Agile/Scrum methodology Desirable Skills/Knowledge/Experience

Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts Excellent team management skills to manage the project team and members Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives)

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