ServiceNow Administrator
New Today
Location: UK (Hybrid London / Flexible locations)
About the Role
We are seeking an experienced
ServiceNow Administrator
to manage, maintain, and optimize the ServiceNow platform across enterprise environments. The role focuses on ensuring platform stability, enhancing system capabilities, and supporting business processes through efficient configuration and administration.
This is a great opportunity to work in a fast-paced environment, supporting large-scale digital transformation initiatives across IT Service Management (ITSM) and beyond.
Key Responsibilities
Platform Administration
Administer and maintain the ServiceNow platform, ensuring high availability and performance. Manage user roles, groups, access controls (ACLs), and security settings. Perform platform upgrades, patching, and instance management. Configuration & Customization
Configure ServiceNow modules such as ITSM (Incident, Problem, Change, Request). Customize forms, workflows, business rules, client scripts, UI policies, and dashboards. Implement enhancements aligned with business requirements and best practices. Integration & Automation
Support integrations with third-party systems using REST/SOAP APIs. Automate workflows and processes using Flow Designer and scripting. Assist in implementing ServiceNow modules like CMDB, ITOM, or HRSD (as applicable). Support & Maintenance
Provide L2/L3 support for platform-related issues and incidents. Troubleshoot performance issues and resolve defects. Monitor system health, logs, and usage metrics. Governance & Compliance
Ensure adherence to governance standards, security policies, and compliance frameworks (e.g., GDPR). Maintain documentation including SOPs, configuration guides, and knowledge articles. Participate in audits and ensure platform compliance. Required Skills & Experience
3 6 years of hands-on experience as a ServiceNow Administrator. Strong experience in ServiceNow ITSM modules (Incident, Change, Problem, Request). Good knowledge of ServiceNow architecture, data model, and platform capabilities. Experience with scripting (JavaScript, Glide API). Familiarity with integrations (REST/SOAP) and automation tools. Understanding of CMDB concepts and data relationships. Experience working in Agile/ITIL environments. Preferred Skills
ServiceNow Certified System Administrator (CSA). Experience with additional modules like ITOM, HRSD, SecOps, or CSM. Knowledge of ServiceNow Flow Designer, IntegrationHub. Exposure to cloud platforms (AWS/Azure) is a plus. Soft Skills
Strong communication and stakeholder management skills. Problem-solving mindset with attention to detail. Ability to work in a fast-paced, client-facing environment. Collaborative approach with cross-functional teams. Why Join
Work on large-scale enterprise ServiceNow implementations. Exposure to cutting-edge digital transformation projects. Opportunity to collaborate with global teams across the UK and beyond.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- IT