Company descriptionNOV is a global leader in the design, manufacture, and support of oilfield equipment, technologies, and services. With a legacy of innovation and a commitment to excellence, we support the worlds energy industry with advanced solutions across drilling, completions, production, and digital services. NOV's M/D Totco division specialises in instrumentation and monitoring systems, ensuring our customers achieve optimal performance through high-quality data and real-time support.The Field Support Engineer provides critical technical, operational, and workshop-based support for the Digital Completion Services (DCS) product line and wider M/D Totco activities. This role ensures the correct build, configuration, testing, mobilisation, and lifecycle support of electronic instrumentation, surface systems, and downhole monitoring equipment. Responsibilities include remote monitoring, workshop preparation, onsite installation, and operational troubleshooting in both domestic (UK) and international locations. As a key technical resource within NOV Digital Services, the Field Support Engineer plays a pivotal role in maintaining service continuity and operational excellence.Job descriptionDigital Completion Services (DCS)Analyse operational data to identify irregularities and recommend corrective actionsProvide remote monitoring, diagnostics, and troubleshooting for DCS equipmentMobilise to customer sites for installation, commissioning, and operational supportLead instrumentation checks, communication testing, and system handover proceduresDeliver customer training on DCS systems and troubleshootingBuild, assemble, configure, and function-test DCS equipment in the workshopMaintain accurate configuration logs, test documentation, and build recordsM/D Totco Instrumentation SupportProvide technical support for sensors, surface acquisition units, and monitoring systemsAssist with instrumentation tasks during drilling or completions operationsConduct testing, troubleshooting, and refurbishment of M/D Totco systemsSupport mobilisation and integration of M/D Totco equipment at customer sitesProvide data interpretation and analysis when requiredWorkshop DutiesBuild, configure, test, and certify DCS and M/D Totco equipmentPerform fault finding, repairs, and equipment refurbishmentMaintain calibration and compliance of workshop tools and equipmentPrepare equipment for mobilisation, including logistics and documentationDocument stock movements and support inventory accuracyProject Support & CoordinationSupport deployment projects, system upgrades, and integrationsAssist with FAT/SAT processes and generate technical documentationCollaborate with Sales, Service, and Engineering teams to ensure project readinessHealth, Safety & ComplianceComply with all NOV HSE policies and proceduresConduct risk assessments for workshop and field activitiesMaintain documentation for ISO compliance and QA standardsParticipate in safety reviews and continuous improvement initiativesGeneral ResponsibilitiesProduce high-quality technical documentation including schematics and field reportsContribute to equipment and process improvement initiativesSupport team cross-training and knowledge sharingPerform additional duties as directed by the M/D Totco Service ManagerRequired profileDegree or HNC/HND in Electronics, Instrumentation, or related disciplineProven experience with field instrumentation, monitoring systems, or control equipmentCompetency in system configuration, diagnostics, and hardware integrationAbility to interpret technical drawings and wiring schematicsValid passport and willingness to travel internationallyInterpersonal Skills (optional)Strong communication and customer interaction skillsAbility to work independently and collaboratively in dynamic environmentsProactive mindset with a commitment to service excellenceWhat we offerOpportunity to work with cutting-edge digital completion and instrumentation systemsExposure to international field operations and technical project workCareer development through technical training and cross-functional collaborationSupportive and safety-conscious working environmentAccess to NOV's global network and resourcesJoin our Global FamilyAt NOV, we are committed to supporting your personal, financial, and professional wellbeing. Our comprehensive benefits package includes:Health & Wellbeing Private Medical Insurance Employee Assistance Programme (EAP)Finance & Protection Pension Plan Income Protection Life Assurance Personal Accident CoverageFlexible Benefits (via salary sacrifice options for you and your family) Dental Insurance Healthcare Cash Plan Partner Life Assurance Critical Illness Cover Retail Vouchers Gym Membership Cycle to Work Scheme Travel Insurance JBRP1_UKTJ