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Service Manager

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Service Manager (EC&I) Remote-based (UK-wide) Salary: Experience Dependent + Company car + Bonus + Matched pension up to 10% + Private medical cover We are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high-quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK. This is a remote-based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation. Key Responsibilities - Service Manager (EC&I) Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high-quality service support Drive service excellence across paper, metals and concrete manufacturing customers throughout the UK Own service delivery performance including utilisation, KPIs, response times and contractual commitments Recruit, onboard, coach and develop engineers, including performance reviews and skills development Ensure compliance with QHSE standards and safe working practices at all times Act as the senior point of escalation for service issues, complaints and customer challenges Build strong, long-term relationships with key customer stakeholders and operations teams Collaborate with internal stakeholders across service coordination, spares, technical support and project teams Identify opportunities to improve service efficiency, customer satisfaction and commercial performance Support service growth by identifying opportunities for additional services and contract expansion Experience & Qualifications - Service Manager (EC&I) Proven experience in a Service Manager, Service Operations Manager, or similar leadership role Background managing field-based EC&I, automation, electrical or control systems engineers Experience supporting industrial manufacturing environments such as paper, metals, cement or concrete Strong knowledge of service delivery, workforce planning, and performance management Customer-focused mindset with experience managing complex service relationships Confident communicator with the ability to influence engineers, customers and senior stakeholders Commercial awareness and experience working with service contracts and SLAs Willingness to travel across the UK as required Degree, HNC/HND, apprenticeship or equivalent experience in Electrical, Control & Instrumentation, Automation or related discipline preferred Benefits - Service Manager (EC&I) Competitive salary dependent on experience Company car Performance-related bonus Matched pension contributions up to 10% Private medical cover Remote-based working with flexibility Opportunity to lead a highly skilled engineering team within critical industrial sectors Long-term career development within a technically advanced service organisation For more information on this role, please contact Andy Haddon on 01453 796617, or send a copy of your CV to For details of other opportunities available within your chosen field, please visit Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. Ideal background / Previous roles may include:

Service Manager, Field Service Manager, Service Operations Manager, Service Delivery Manager, Regional Service Manager, After Sales Manager or similar. This will ideally be managing Fields service teams within process engineering/manufacturing. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

TPBN1_UKTJ
Location:
United Kingdom
Job Type:
FullTime
Category:
Customer Service

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