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Job Description Enterprise Service Management Architect

Overview: A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.

This role will provide architectural leadership across service management, infrastructure, and enabling technologies, helping stabilise design decisions and ensuring the CMDB is fit for production within a complex, large-scale environment.

Role & Responsibilities:

Provide end-to-end architectural ownership for a new CMDB and service management platform

Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models

Ensure alignment with enterprise architecture standards, governance, and ITSM best practice

Support service taxonomy, dependency mapping, and service-centric operating models

Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners

Translate architecture into clear guidance to support delivery and go-live readiness

Essential Skills & Requirements:

Proven experience architecting ITSM/Service Management platforms (Helix, ServiceNow, or similar)

Strong understanding of CMDB design, data models, and multi-source integrations

Solid grounding in ITIL and service management operating models

Experience working within enterprise architecture and design governance

Confident stakeholder engagement across technical and non-technical teams

Comfortable operating in fast-moving, ambiguous environments

Contract Details:

Contract: Initial 3 months

Start: ASAP

Location: Hybrid 3X per week - Salford

£700 - £800 per day - Inside IR35

Enterprise Service Management Architect

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