Location: CardiffPostcodes: CF3 - CF14 and CF23 - CF24??Full Time -You will average 40 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work£43,673.99 + BONUS + VW TRANSPORTER + PENSIONWhat we offer:No SundaysIncrease your earnings with monthly bonus, based on hitting your personal KPIsAdditional Paid overtime when RequiredCompany Van (including for personal use) including Fuel Card, Tools and PPEIndustry leading support and TrainingBi-Monthly Breakfast meetings to share best practise28 days annual leave + option to purchase additional daysIncrease your earnings with monthly bonus, based on hitting your personal KPIsAccess to Employee Benefits Hub, Health Plan, Unum, etcWhat will you be doing?Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.You will be capable of delivering excellent customer service and top-quality solutions.Whilst full product training will be given, you will be confident in your diagnostics skills.On a daily basis youll be responsible for:Visitingcustomersproperties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.Providing excellent customer service through effective communicationManage your workload of daily appointments via a tablet deviceManage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.About you:We want to make sure youre set up for success in our mission. To be successful in your application youll need to;Hold domestic Gas ACS Certification or equivalentFull Driving LicenseA background in servicing, repair and maintenance of gas boilers*PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.JBRP1_UKTJ