??? Service Desk Analyst - Onsite Role Based in Rushmere

?? Location: Rushmere ?? Working Pattern: Onsite, 24/7 shift-based support

We are looking for a passionate and customer-focused Service Desk Analyst to join our newly formed IT Infrastructure and Operations team within the Pilgrims Shared Services Centre . This is an exciting opportunity to be part of a 24/7 European IT Service Desk, supporting a wide range of technologies and collaborating with teams across the business.

You'll be at the frontline of IT support, ensuring incidents and service requests are handled efficiently and professionally, delivering a high standard of customer service at all times.

?? Key Responsibilities Provide first-line technical support across the European business Manage incidents and service requests using approved ITIL-aligned processes Communicate effectively with users and escalate issues where necessary Contribute to a culture of continuous improvement and knowledge sharing ?? Skills & Knowledge Aligned with the company's core values and competencies Experience in a customer support role within a medium to large organisation Strong communication and interpersonal skills Skilled in incident impact analysis and prob...