Service Desk Analyst
New Yesterday
Head Resourcing are pleased to working on an exciting Service Desk Analyst role. Which will provide exceptional support to users across the organisation. You will be the first point of contact for IT issues, helping colleagues resolve technical problems quickly and efficiently, both remotely and on-site.
Key Responsibilities
Deliver 1st and 2nd line support for hardware, software, and cloud applications, ensuring timely resolution of incidents and service requests.
Troubleshoot and maintain devices including laptops, desktops, mobile devices, and meeting-room equipment .
Support and configure Microsoft 365, Teams, SharePoint, OneDrive, and Intune-managed devices .
Assist with networking and connectivity issues , VPN access, and device onboarding.
Create, update, and manage user accounts, permissions, and security groups in Azure AD / Entra ID .
Document processes, update knowledge base articles, and suggest improvements to IT services.
Participate in an on-call rotation to provide support outside normal business hours when required.
What We’re Looking For
Experience in IT support, service desk, or desktop ...
- Location:
- Livingston
- Job Type:
- FullTime
- Category:
- Customer Service & Support
