Service Controller

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About this Role We're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You'll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way. Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy. Handle service bookings, breakdowns, damage reports, and warranty cases. Communicate regularly with customers, ensuring updates are timely and transparent. Record and monitor service updates and costs on our maintenance system. Support compliance scheduling and reporting for key service milestones. About You You'll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you'll thrive in a busy environment where no two days are quite the same. Proven experience in a similar service or fleet coordination role. Excellent communication and scheduling skills. Confident using maintenance management systems. Comfortable working with customers and internal teams. Passionate about high service standards and asset availability. Even if you don't tick every box, we encourage you to apply, your potential matters to us. About Us At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup, we're proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective. Over 1,000 employees across 11 countries. In business for over 90 years and 50 years of asset rental expertise. Committed to reducing carbon impact with cleaner fleets. Recognised for service, innovation, and investment in people. Award-winning support and long-standing client partnerships. About Your Future Joining Dawsongroup means more than just a job, it's the start of a career where you're valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly. Competitive salary and bonus scheme. 2x Life assurance. Funded training and internal progression. 25 days annual leave (including your birthday), plus bank holidays, with up to 10 additional days available through length of service and purchase scheme. Cycle to work scheme and wellbeing support. Inclusive culture welcoming candidates from all backgrounds. Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Our people are our greatest asset.

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Location:
Gb
Job Type:
FullTime
Category:
Customer Service

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