Job Title: Service Advisor Location: Lexus Croydon Salary:£32,000 basic + uncapped OTE (estimated at £50,000 per annum) Hours: Monday to Friday: 08:00 18:00, 1 in 3 Saturdays: 08:00 13:00 (paid at overtime) Job Type: Full-time, Permanent Guaranteed bonus while on holiday and training! Drive Customer Excellence Join the Lexus Croydon Aftersales TeamAre you a people-oriented professional with experience in vehicle servicing or customer support? Were growing our team at Lexus Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand. What Youll Do:Engage with customers in person and over the phone to discuss their service and MOT needsBook appointments from the lead qualification teamRecommend suitable maintenance and repair solutions based on customer needs and budgetClearly explain work required, associated costs, and timeframesMaintain regular contact with customers and keep them informed on progressProvide a professional, honest, and transparent aftersales experienceUpsell additional services and plans where appropriateMeet individual and team targets across upsells and customer satisfactionWhat Were Looking For:Experience as a Service Advisor at a main dealer or independent garageExcellent communication and interpersonal skillsSales-driven mindset with a strong focus on customer satisfactionOrganised, professional, and calm under pressureAble to work efficiently in a fast-paced environmentA full UK driving licence is essentialYour Benefits:Earnings & Progression:£32,000 basic + uncapped OTE (estimated at £50,000 per annum)Uncapped upsell commissionGuaranteed bonus while on holiday and trainingTeam bonus schemeCareer development across 11 Lexus andToyotadealershipsFull manufacturer training and supportCar & Lifestyle Perks:Vehicle Purchase & Servicing Discounts For you and your familyPerkbox Membership Access major retailer discounts, wellness tools & monthly treatsHealth & Wellbeing:Virtual GP 24/7 health consultations and mental wellbeing supportLife Assurance & Long-Term Illness CoverFree Eye Tests at SpecsaversWork-Life Balance & Recognition:6 Weeks Annual Leave (rising with service)Holiday Carry-Over OptionLong Service Awards & Bonuses (up to £1,500)Celebration Gifts Birthdays, weddings, new arrivalsFinancial & Retirement Planning:Aviva Pension Scheme with employer contributionsEmployee Assistance Programme 24/7 support for health, finance, legal, and emotional mattersWhats Next? Ready to accelerate your aftersales career in a fast-paced, customer-focused environment? We want to hear from you. Apply now and become our next Service Advisor at Lexus Croydon. We move quickly you can expect a response within 24 hours, with interviews arranged within 48 hours for successful applicants. Reference: RPOALL Consultant: Chanté BudhooJBRP1_UKTJ