The hourly rate for this position is £19.64 plus an additional £2.94 per hour annual leave allowance.

We are excited to be hiring a new Senior Travel and Assessment Officer to join our fantastic 'Children, Schools and Lifelong Learning' Business Support service. The contractual base for this position is Woodhatch Place in Reigate, however the role is predominantly home based, with expectation you will attend the office to support occasional in-person meetings, for training and to collect your laptop.

This role is offered on a 'zero hours', bank contract which means there are no guaranteed hours. However, we envisage current requirements being to cover one appeal hearing each month, which will take approximately 20 hours, plus holiday cover for another administrator.

As a bank employee, you will not be expected to accept every request to work, but there is a requirement for you to accept reasonable requests to work on a regular basis.

Rewards and Benefits

• Generous Annual leave allowance
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Carers leave and volunteering days dependant on agreed working hours
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• Learning and development hub where you can access a wealth of resources

About the Role

The Council provides home to school transport for some children, but in some cases where transport has been declined, parents will dispute the decision and request their case be heard at appeal. We are looking for an Administrator/Minute Taker to support these appeals.

As an experienced minute taker and meeting organiser, you will attend the Home to School Transport Appeal Hearings online via Microsoft Teams and will guide meeting chairpersons throughout the hearing. You will ensure procedures and timescales are adhered to, interjecting during the meeting to keep the chairperson on track or refer to procedures if necessary, and will take detailed notes on a laptop. You will also be responsible for additional work, both before and after the appeals, which will include gathering documents, responding to questions from panel members, attending panel pre-briefings and writing up minutes and decision letters following the hearing.

As a Senior Travel and Assessment Officer, you will need to be highly organised, willing to take responsibility and initiative, and be comfortable in setting your own priorities and meeting deadlines. You will make sure that everything is in place to guarantee that all runs smoothly for the processes and teams you support. You will be used to working with senior management and confident at speaking out and interjecting within meetings to ensure guidelines, agendas and timescales are being adhered to.

Shortlisting Criteria

To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:

• Experience of working with senior management and arranging complex meetings, setting agendas & keeping detailed records
• Experience in taking detailed minutes, typing directly onto a laptop
• Administration experience including an awareness around working with sensitive information
• Ability to work as part of a team within existing protocols, whilst being proactive and using your initiative
• Excellent interpersonal skills, along with a high level of written and verbal communication ability
• Excellent IT skills including Microsoft Office (Outlook, Excel, Word, PowerPoint and SharePoint)
• Ability to take a confident, organised, and proactive approach to your work

Application Questions:

• Please outline your administration experience
• Note taking support at complex meetings is a large part of this role. Please give evidence, with examples, of your laptop note taking experience
• Please describe, and give examples, of what experience you have working with senior management
• Please list the skills and any qualifications you have that are relevant to this job
• Please confirm that you will periodically be able to attend the office in Reigate for occasional in-person meetings, training and laptop collection

The job advert closes at 23:59 on 17.08.2025 with interviews to follow.

We look forward to receiving your application, please click on the apply online button below to submit.

A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.